Technical Support Advisor
4 days ago
**Company description**:
**Role**: Technical Support Advisor
**Location**: Melton Mowbray, Dynamic Working
**Salary**: Up to £26,000
**Working Hours**: Monday - Friday 09:00 - 17:00
**Full Time Permanent Position**
We are looking for applicants who have strong technical experience. An NVQ level 3 light vehicle maintenance and repair qualification would be desirable, however if you don't have this qualification but still have strong technical knowledge, we'd love to hear from you
**This is the job**:
As Technical support advisor in our Network Team, you will be responsible for coordinating and resolving technical exceptions in an efficiently and timely manner. The role also includes providing technical advice to customers and staff as well as managing technical interfaces with stakeholders.
You will work closely with our field area management team, as well as our indoor network team. You will attend weekly meetings with operations to liaise with and discuss technical complaints that may have arisen. Team meetings on Teams and the Prestige office will also be a requirement. You will feedback to the Network team leader and Network manager as and when required.
**What will I be doing?**:
- Coordination and resolution of exceptions arising
- Working with the team to secure Network centre compliance
- Resolve all issues & complaints raised from either the operation or the network
- Work with Operations, to ensure Prestige reduces their risk by dealing with and resolving issues in a timely manner
- Working with our customers on the phone to understand and check allegations outlined
- Understanding and diagnosing of technical mechanical problems and being able to translate over to customers.
- Providing technical advice to customers and staff
- Managing technical interfaces with stakeholders
- File required technical reports
**What do I need?**:
**Capability, Knowledge and Experience**:
- A high level of understanding of vehicle maintenance
- A high level of customer focus
- A genuine commitment to self-improvement and personal development
- Excellent communication skills
- Drive and determination to achieve agreed targets
- The ability to contribute to the development of the AA Prestige business through good commercial awareness of the AA brand and AA Prestige Garage product.
- The ability to work without close supervision often under pressure and to tight deadlines
**Education and Qualifications**:
Experience in a similar role including demonstrable experience of:
Mechanical (Automotive) at least a NVQ level 3 light vehicle maintenance and repair qualification (desirable)
- Assistance in complaint handling linked to technical cases
- Generating Quotations
- Using MS Office (Word, Excel and Outlook)
- A good level of IT literacy in a range of software packages
**Personal Characteristics**:
- Strong communication, negotiation and interpersonal skills.
- The ability to work in an objective and consultative manner with all audience levels
- Able to identify, evaluate & advocate client needs and requirements
- A self-starter with high levels of self-motivation, energy and initiative
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