Change Reviewer

6 months ago

Hartlepool, United Kingdom NECSWS Full time

**Company Description**
Come join us and make a difference in the world

**NO AGENCIES PLEASE**
**Job Description** Working Style**:You will be required to work in our Hartlepool office on a Tuesday and Wednesday, with the flexibility to work the other days from home.

Here at NEC Software Solutions our Change Team are always keeping ahead of the game to ensure all our internal staff and external customers are supported through the change lifecycle. Due to growth and numerous business wins we need some additional members to join our Change Team and help to manage multiple contracts and services alongside the Change and Service Managers.

Our Change and Configuration reviewers follow and adhere to the Cyber Service & Technology Change Management Process which allows for a smooth lifecycle in all our projects.

Here are just a few of the responsibilities of the role - don’t worry if you don’t have experience completing all of these activities, our fantastic internal team can have you trained up in no time
- Assess requests to ensure information provided is relevant and correct
- Provide support to staff to complete impact assessments
- Assess Impact Assessments to help mitigate risk
- Prepare for/host CABs and follow up with suitable documentation
- Co-ordinate with external NEC departments
- Liaise with Change requestors and Customer Service Managers where appropriate
- Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided
- Update and action all tasks and approvals assigned to Change Management within OLA
- Ensure tasks are completed within a timely manner by chasing and escalating as required
- Be the primary point of reference for questions, suggestions and complaints
- Analyse trends or problems and look at improvements within the process
- Provide training and advice for NEC teams

**Qualifications**
- Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable).
- Previous experience creating documentation
- Understanding of the Service Management Processes and how Change Management works within it
- Experience Liaising with all levels of internal stakeholders
- Experience with customer-facing responsibilities
- Eligible for enhanced UK Security Clearance

**Desirable**

You don’t have to have the below, because our fantastic team can train you up on these - but it would be great if you had:

- Experience using Ivanti (ISM) or a similar logging tool
- Good Knowledge of Microsoft Office package (Word, Outlook, PowerPoint etc.)
- ITIL Foundation Accreditation or Experience working to ITIL methodology

**Additional Information**
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs

**Who We Are**:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

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