Design Support Specialist

6 months ago

Leatherhead, United Kingdom ESP Utilities Group Full time

Job Advert

**JOB DESCRIPTION**

**Details**

**Requirements**:
**Title**

Design Support Specialist

**Reporting to**

Senior Design Engineer Specialist

**Business Department**

Operations

**Role Context**

ESPUG’s drive to achieve Operational Excellence is dependent on three key areas:

- The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
- Maintaining a strong reputation and brand, achieved through providing the best possible service to those households and businesses connected to our networks (Consumers).
- Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management).

This role will be part of a focused team that is committed to ensuring the design, construction, and operational quality of our distribution networks. The Team Coordinator will take ownership of key administrative activities that support the performance of our team of Design Engineer Specialists. It is a customer facing role and will require an individual with excellent organisation and communication skills.

We are a business who care about the work we do, and the customers we support, and therefore we seek to find individuals with a similar approach. ESP have the following values which are intrinsic to our culture:

- **_ Be Excellent:_**_ We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality_
- **_ Be Transparent:_**_ We are open and honest; we admit and learn from our mistakes; we are approachable and accessible_
- **_ Be Ambitious:_**_ We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt_
- **_ Be Respectful:_**_ We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace_
- **_ Be Collaborative:_**_ We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do_

**Key Accountabilities**

The Team Coordinators’ primary role is to take ownership of key administrative activities that support the performance of our Design Team and help ensure we deliver in line with the SLAs in place. In addition, they play an important part in supporting our ambition to continue to improve the quality of service we offer to our customers (B2B & B2C).

In this role you will need to communicate effectively and be confident at building relationships with both internal and external stakeholders. Interaction and collaboration with other functions within the business will be key to your success in this role. And the service you offer to our customers (B2B/B2C) will ensure we maintain a positive reputation within the industry.

As an individual contributor you must be comfortable with working independently. There will be multiple workstreams to support and you must be able to effectively organise your workload to ensure priorities are met.

**Responsibilities**
- **
Offering Vital Administrative Support** including responding to customer queries, populating industry standard templates, maintaining trackers, and validating documentation in line with industry standards.
- ** Supporting Project Coordination** within Design Team by capturing actions generated in meetings, tracking completion of those actions, and sharing updates with relevant stakeholders.
- ** Communicating with Internal Stakeholders** to help provide visibility of service delivery within the Design Team, attend meetings to capture information that should be cascaded to wider team and ‘actively’ participate in wider Operations meetings to ensure an understanding of our strategic goals and current performance is gained.
- ** Coordinating Performance Data **which may involve completing data entry tasks, collecting data from internal systems and populating reports that are used to measure performance of KPIs against the SLAs that are in place.
- ** Demonstrating Ownership of Core Processes** that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
- ** Accountability for Personal Development **by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
- ** Maintaining a Strong Team Brand Image **across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key values and support a positive reputation individually and as a team.

**Person Specification**

*

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