Parts Specialist

5 months ago


Coatbridge, United Kingdom Sany Heavy Machinery (UK) Ltd Full time

**Key Roles & Responsibilities**:

- Assist our customers and Sany BU teams in selling, problem solving, receiving and delivery of required parts and supplies for their demands.
- Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
- Assist parts manager to establish competitive pricing and maintain sufficient profitability.
- Maintain warehouse inventory ensuring stock availability is accurate.
- Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with the dealer network and various internal departments.
- Arrange and complete packing and shipping services for our dealer and direct customers.
- Provide excellent customer service for all customers and dealers

**Qualifications**:

- Previous retail or parts experience & knowledge
- Warehouse experience is advantageous
- Able to deliver excellent customer service
- Self-motivated with a dedicated approach
- Understanding of general mechanical/technical terms
- Strong work ethic
- Skilled in math and computer skills (Outlook, Excel, internet searches, website browsing)
- Detail oriented, neat & organized(process flow, documentation, warranties, returns)Note: Multilingual skills are a plus, but not required.

This position requires attention to detail, excellent customer service skills, and the ability to work well in a team. The Parts Specialist will play a crucial role in ensuring that our customers receive the right parts for their vehicles in a timely manner. If you have a passion for automotive parts and enjoy helping customers, we would love to hear from you.

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Referral programme

Schedule:

- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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