Housing Options Officer

**Reference Number**: ECAN 04531

**Job type**: Housing

**Employment Contract**: Full Time - Permanent

**Salary**: £27,344 - £30,151

**Number of hours**: 37

**Location**: Torbay

**Are you passionate about helping people facing homelessness?**
**Can you work in a fast-paced environment?**

The demand for the Housing Options Service is increasing and we think it will continue to do so for some time to come. An increasing number of people are finding themselves at risk of homelessness, often through no fault of their own.

The housing market and lack of affordable options are making it increasingly challenging to help people find the homes they need. We recognise the need to develop our service in response to increased demand and are committed to developing creative and innovative ways to prevent and relieve homelessness.

Determined to change the culture of our response to homelessness in Torbay, we aim to shift from a reactive offer of help when people are in crisis to one of proactive prevention activity that empowers and enables our clients and the people working with them to find resolutions to the situations they face.

We are investing in additional resources to ensure deliverability of our aims and we have an exciting opportunity to join our team as a Housing Options Officer.

We are seeking people who have either a proven track record of working within a challenging frontline housing service or people with transferable skills, particularly in customers service settings. Based in the Housing Options Team they will provide focused casework to try and prevent homelessness and where not possible, issue robust and complex decisions under the homeless legislation.

What we are looking for:

- Excellent communicators who will give clear and concise advice to customers and landlords
- Good listeners who will be empathetic when helping customers facing challenging personal circumstances
- Team players with good attitude who can adhere to Torbay Council’s core values and behaviours
- People with great case management skills who have an eye for detail and who can prioritise their work in a demanding environment
- Natural problem solvers who can think creatively to offer resolutions.

**In your response you must refer to the person specification and give examples of how you meet the essential criteria, you will be shortlisted according to this criteria.**

**For those people who do not meet all of the shortlisting criteria but can demonstrate they have transferable skills, if successful you will be offered a Trainee Housing Officer Position with a training and development plan. Trainee Housing Officers will receive grade F **£**24,496 - **£**26,845. Upon successful completion of the trainee and development plan the post holder to transition to grade G.**

**DBS disclosure is required for this job**

Returned Applications

**Postal Address**

**Telephone Number**
- Torbay Council
- Recruitment - HR Support
- Town Hall
- Castle Circus
- Torquay
- Devon
- TQ1 3DR-
- 01803 207392