Customer Service Advisor

3 weeks ago


Catterick Garrison, United Kingdom SG Petch Ltd Full time

We are currently recruiting for an Experienced Customer Service Advisor for our branch in Richmond.

**Hours**

Full time, Monday - Friday 8:15 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis (paid as overtime).

**About the role**

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment - whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

**Day-to-day duties**
- Handling all customer requirements for service and vehicle repairs efficiently and professionally.
- Liaising with the workshop to progress work through the system.
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
- Let customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
- Treating dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
- Maintaining customer records such as vehicle details and service histories accurately and efficiently.
- Maintaining knowledge of aftersales products and services, upselling where appropriate.
- Making sure the customer database is updated and accurate at all times.

**Essential skills**
- Experience in a customer service role is a must.
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and on time.
- The ability to multi-task and be highly adaptable within a busy environment.
- Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
- Ability to prioritise your workload.
- Ability and willingness to work with defined processes and guidelines.
- Good core administration skills to accurately capture customer details to the required standards.
- A full UK driving licence.

**Nice to have (but not essential)**
- Experience in upselling products or services is desirable.

If you’re successful, you’ll benefit from excellent working conditions, including extensive training and support.

SG Petch is committed to creating a diverse and inclusive workplace.

We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.

Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: 306



  • Catterick Garrison, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to...


  • Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here!**: General Service Assistant Your Aramark journey starts here! Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a challenge on a flexible part time basis? Want to join a cracking team and a business that has opportunities across the...

  • Food Service Worker

    6 days ago


    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here..**: Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a challenge on a flexible part time basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently...

  • Food Service Worker

    5 days ago


    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here..** Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a challenge on a flexible part time basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently...

  • General Service Assistant

    16 minutes ago


    Catterick Garrison, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting...

  • General Service Assistant

    15 minutes ago


    Catterick Garrison, United Kingdom Aramark UK Full time

    **Your Aramark journey starts here** Are you looking to work in a fun but busy environment as part of a team delivering service and to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting...


  • Catterick Garrison, United Kingdom Ministry of Defence (Defence Medical Services) Full time

    The Ministry of Defence now advertises it's clinical positions based in locations across the UK on Civil Service Jobs. If you would like further information about this Regional Occupational Health Advisor role, please copy the following link to your browser Please follow reference 272987.


  • Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: - Are you looking to work in a fun but busy environment as part of a team?_ - Are you looking for a part time role, weekends only?_ - Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on._ We are currently recruiting for a **Food Service Assistant **to be a...


  • Catterick Garrison, United Kingdom Couser Roberts Associates Ltd Full time

    **Job description** Due to continued growth Westwood Recruitment is looking for a recruitment resourcer to join our team in Cheadle. You will be working with a busy team of recruiters who will help you to learn, whilst having the opportunity to earn commission immediately. You will be responsible for assessing the skills, experience, and qualifications of...


  • Catterick Garrison, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 266108**Salary**: - £27,500- + substantial pension and benefits**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Business area**: - MOD - Defence Infrastructure Organisation - Ministry of Defence Guard Service**Type of role**: - Defence Operations - Security**Working pattern**: - Full-time,...


  • Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking for a part time job to fit nicely around a busy lifestyle? Want a flexible part time role just Monday - Friday? If so, we have a job for you! We are currently recruiting a Cleaner to work with our team at Vimy Barracks, DL9 3PS **Perks of the job**: - Part time -20 hours per week - £11.44 per hour -...


  • Catterick Garrison, United Kingdom Aramark Full time

    Are you looking for a part time job to fit nicely around a busy lifestyle? Want a flexible morning role just Monday - Friday? If so, we have a job for you! We are currently recruiting a Cleaner to work with our team at Vimy Barracks, Catterick Garrison, DL9 3PS **Perks of the job**: - Part time - 20 hours per week - Monday - Friday, 9am - 1.15pm - £11.44...

  • Swimming Instructor

    7 days ago


    Catterick Garrison, United Kingdom 3d Leisure Catterick Full time

    Ensure a professional service is maintained at all times in compliance with the Catterick Leisure Centre’s Procedures. - Be approachable, positive role model for the swim school. - Promote lessons and give advice to members. Creating positive and engaging rapport with swimmers/parents of young swimmers. - Use effective coaching techniques to ensure...


  • Catterick Garrison, United Kingdom Love Property Full time

    **We currently have a fantastic opportunity available for a part time first class lettings consultant, this could be an entry level role into the world of residential property lettings or suitable for someone with previous experience, this role reports directly to the head of the lettings department.** Flexible, self motivated, highly organised and...


  • Catterick Garrison, United Kingdom Love Property Full time

    At Love Property we are committed to delivering amazing results for our busy professional clients, we specialise in creating wealth and freedom through property. We have a VERY different office environment and culture (in other words if you are looking for a standard 9-5 company role, this opportunity is probably not for you). Here at Love Property our...

  • Retail Supervisor

    19 hours ago


    Catterick Garrison, United Kingdom Cotswold Outdoor Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Retail Supervisor. **Please note this role is 24 hours per week working on a rota basis. You will be required to work some weekends.** As part of the Outdoor and Cycle Concepts group, **_Cotswold...

  • Cleaner

    1 month ago


    Catterick Garrison, United Kingdom SG Petch Ltd Full time

    We’re currently looking for a conscientious and organised Cleaner in our branch in Richmond, North Yorkshire. **Hours** Monday to Friday only 8.00 am - 5.00 pm. 1 in every 3 Saturdays. **About the role** As a Cleaner for SG Petch, you’ll have a keen eye for detail who can work efficiently as part of a fast-paced team, and can deliver outstanding...


  • Catterick Garrison, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Store: Specsavers Swaledale** **Hours: Full time - 37.5 hrs (weekend working is essential)** **Benefits: Specsavers Perks programme & great career progression opportunities** **Full Training provided** Have you ever considered a career in optics, are you passionate about retail and offering the best customer service? Here...

  • Head Steward

    6 days ago


    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here!**: Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting a...

  • Sales Assistant

    18 hours ago


    Catterick Garrison, United Kingdom Card Factory Full time

    Job Introduction **Location: Catterick Garrison** **Contracted Hours Available: 6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead...