Community Liaison Officer

**The Role**:
**Where you fit in**

The Community Liaison Officer (CLO) role sits within the Social Performance (SP) & Social Investment (SI) team in UK Corporate Relations (CR), reporting to the SP & SI Manager and working adjacent to seven other roles in the team, including a CLO based in England ("CLO England"). The role is based out of the Fife NGL plant at Mossmorran. The Community Liaison Officer (CLO) role is vital in enhancing community relations, securing, and maintaining broad community support and building long-term trust between Shell and our neighbours.

**Generation Net Zero**

The role will also support Shell’s wider social impact aims. Shell in the UK is making a new £100m commitment to support communities across the UK by powering lives through jobs and skills. As part of this commitment, Shell will support 15,000 people into jobs, with a focus on the energy transition. Shell will showcase the opportunities available to people, inspire them to make career choices, invest in new skills to match demands required for the energy transition by establishing educational skills centres across the UK.

**What’s the role?**

On a day-to-day basis, you will be representing Shell UK in the local community and build and maintain good relations with those who are directly impacted by or interested in the Shell Fife NGL plant and Braefoot Bay Marine Terminal (Shell Mossmorran assets). You’ll find yourself in consultation with the Corporate Relations team and the Fife NGL plant leadership team. You will also carry out local communications and meaningful dialogue to manage social performance impacts and benefits and address any community concern. You will also support Shell’s wider social impact aims such as making a new £100m commitment to support communities across the UK by powering lives through jobs and skills.

More specifically, your role will include:

- Establish trust and mutual respect with the fence-line community, providing a vital link between Shell UK and our neighbours and maintaining broad and long-term community support for the company's activities.
- Build an understanding of community sentiment and ensure this is incorporated into decision-making by the asset team.
- Deploy effective stakeholder engagement strategies, including facilitating community meetings, that generate community insights, including understanding community expectations, needs, interests, concerns and levels of influence.
- Join plant leadership meetings, operational meetings and meetings with technical experts to be across operational plans and to provide external input.
- Ensure relevant information is shared with communities in an effective and timely manner and using appropriate information-sharing tools, including writing and issuing community notices.
- Working with the SP/SI team, ensure that an understanding of community views and reputational impacts are considered in social impact assessments and social performance activities, and that these are understood and adequately addressed by the business. Use stakeholder mapping techniques to support the identification and assessment of risks.
- Support the delivery of, and input to, all aspects of the plant’s Social Performance plan
- Support the development and implementation of the UK social investment strategy and the execution of SI programmes.
- Support incident and emergency response activities, liaise with Corporate Security and other CR team members in developing appropriate response strategies, and engage with community members as required
- Together with the CLO England, implement and maintain a UK-wide community feedback and grievance mechanism and ensure good record keeping, manage day-to-day feedback received from community members, and develop creative and effective solutions for resolving challenges.

**What we need from you**

You’re someone who can understand and analyse the external environment, community sentiment, publicly and privately expressed views as well as the complex inter-relationships between these, and their implications for the asset. Beyond that, we’d hope to see as many of the following as possible:

- Ability to assess social impacts, propose mitigations and work with the operations team and Corporate Relations function to minimise impacts on local stakeholders.
- Having a thorough understanding of the Fife community and the asset operations, and a professional interest in constantly refining this.
- Have excellent written and oral communication skills; able to translate complex technical matters into accessible and credible messages for members of the local community.
- Experience in handling different information-sharing tools, including pamphlets, posters, media announcements and common social media platforms.
- Have flexibility to attend some community meetings during the evening and occasionally on weekends.
- A valid UK driving licence and a keenness to travel
- Excellent interpersonal, listening, and verbal