Counter Fraud Specialist

**What we offer**
- Excellent salary ( £24,000 uplifted to £25,000 after probation)
- A successful training programme
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.
- Vibrant working atmosphere - check out what our employees say about us on glassdoor
- Focus on health and well being

**Contract**:Permanent, Full Time (37.5-hours per week) no weekends

**Location**:Euro Central, Motherwell

(Free Parking onsite)

**Why Policy Expert?**

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

**What is the secret behind our award winning customer service?**

It’s quite simply our people.

They are talented, passionate and motivated to always provide our customer with a best in class experience each and every time.

We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

Today, we insure over 1 million home and car insurance customers across the UK.

We are avid investors in people, as such we are proud of having a score of 4.8 out of 5 stars on Glassdoor (voted by our employees).

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing support will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

**Who are you?**

You will be a highly motivated individual who has the ability and determination to succeed. An effective communicator, with great attention to detail and the ability to work to challenging targets and deadlines, whilst delivering high levels of customer service.

As one of the fastest growing Insurers in the UK, you will enjoy a fast paced environment and thrive in a forward thinking culture. You will be solution focused individual who always seeks to find a logical solution to help our customers.

**What you’ll be doing**

This is an exciting new opportunity providing someone with a unique opportunity to work within a highly sought after role. The role involves conducting further investigation work into the information provided by policy holders, to ensure we have the correct information and are compliant to guidelines and regulations. This role will suit someone who enjoys a methodical approach, has an analytical mind and enjoys finding solutions.

You will play a pivotal role in risk mitigation for the business and thrive within a role that requires a customer focused approach while paying attention to detail.

**Key Duties & Responsibilities**
- Investigating policies to ensure the correct risk assessment has been applied to individuals who have had a quote or purchased a motor insurance policy. This will include contacting customers via telephone and written correspondence.
- Preventing and detecting fraud through effective management of policies referred/identified through our fraud and validation checks.
- Identifying and pursuing outstanding debts/documents and negotiating with customers to achieve the quickest and best level of recovery
- Handling disputed accounts with tact and diplomacy and negotiating with customer to bring outstanding payments/information in line with terms of the agreement.
- Ensure the accurate and timely processing of all customer documentation in line with SLA’s agreed by the Business. This will include verifying customers identity and risk details by checking no claims bonus, driving license, V5, utility bills and MOT certificates.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person