People Transactions Assistant X2

PHQ, Martlesham - Hybrid (Home Worker)
Full (37 Hours) - Temporary for 6 months
£23,100 - £25,758 per annum
Friday 27 January 2023 at 5pm

The HR Transactions Team is responsible for delivering an excellent service to Norfolk & Suffolk Constabularies including the day to day provision of advice and support to internal customers across all functions whilst utilising our ERP/HR systems. The role is a key part of the new People Services Team and works closely with other teams such as Payroll and RMU to ensure transactions are processed and managed in line with published SLAs and to customer satisfaction.

Successful applicants will need to develop an excellent working knowledge of transactional procedures and associated policies, coupled with a basic understanding of Police Staff Handbook and police regulations in order to provide an effective Tier 1 service to internal customers.

You will need to be conscientious and have a passion for excellent customer service, being able to overcome any obstacles that could prevent or hinder delivery. You will be able to genuinely engage with others, understand needs, perspectives and concerns and use these insights to inform your actions. Most importantly you will bring your zest for life, a fundamental desire to help people and do a good job and a set of core values which match our own

**It is essential that applicants meet the following criteria**:

- Able to make recommendations for improvements in relation to administrative systems and processes
- Proven and effective administrative skills. Understands the need for confidentiality
- An understanding of how to handle, resolve and escalate enquiries and pass on information promptly
- Excellent customer service skills
- Excellent written and verbal communication skills
- Confident in using ICT systems such as Word, Excel, Outlook, PowerPoint (may be role specific systems)
- Able to plan, manage and review tasks for self and more junior team members
- Excellent interpersonal skills, able to communicate effectively and professionally
- Excellent time management and planning and organisation skills
- Able to support changes in service provision in a positive and constructive manner
- Able to work independently and seek advice and guidance when needed
- Is approachable and confident in coaching more junior members of the team to help them to acquire skills and experience
- Experience of taking ownership for delivering outcomes
- Experience of using information to develop solutions and solve problems

**It is desirable that applicants meet the following criteria**:

- Previous experience of working with people systems (such as Oracle T-Police, SAP etc)
- Previous experience of working in an HR, payroll or shared service function
- Knowledge of the broader activities of the Police Service

Hours of work are 37 per week Monday to Friday. These posts are offered on a temporary basis for 6 months.

**Applications from at-risk staff will be prioritised and receive preference in any selection process.