Senior Service Advisor

1 week ago


Ascot, United Kingdom Vertu Motors Full time

**About us**
Here at Vertu Mercedes Benz of Ascot, we have a fantastic opportunity for a Senior Service Advisor to come and join our team.

We are offering a competitive basic salary with an OTE up to £45,000 depending on experience plus company benefits

**About the Role**
Within this role you will be: delivering a seamless experience to our customers in the After sales department, dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.

You'll be advising on technical queries or issues, booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle, advising the customer repairs and parts and finalising the invoice on completion of required work.

You will also support with the training of Service Advisors within the department.

**About You**
For this role, we are looking for you to have previous Service Advisor experience from a franchised dealer; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. In addition, you will have time management skills and have a proactive approach to customer service.

**What you can expect**
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Enhanced Paternity

Job Reference: MMB00772


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