Business Change Assistant

5 days ago

Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

A challenging and rewarding opportunity has arisen to join the Digital Transformation Team as a Business Change Assistant. The role will provide effective, high quality support in the changes to front line support to staff at all levels using specialist clinical IT systems and their associated processes. Systems include Electronic Prescribing and Medicines Administration (ePMA), a new and improved patient management system in the Emergency Department and a system to record patient observations electronically throughout the hospital and more. These IT systems will improve ways of accessing and recording patient information to help clinical staff fulfil their role, and consequently improve patient care. The postholder will assist in reviewing current processes and proposing and implementing future ways of working, supporting end users in the transition from current to future ways of working.

Business Change is one element of the Digital Transformation Team that works together with the Project Implementation Assistants (PIA’s), Clinical Systems Trainers, and Clinical Change.

University Hospitals Plymouth NHS Trust (UHP) is planning to implement a range of clinical systems across the Trust. To deliver this vision, the Business Change Team require experienced operational NHS staff to assist in the Business Process and Change activity required across the Trust. The change work will be instrumental in identifying and delivering cost efficiencies and service improvements in the support of patient care.

**Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.**

The Digital Transformation Team works hard to help implement new clinical IT systems in the hospital. These systems reduce the need for paper notes and help make patient care safer and more efficient. Current projects include the electronic prescribing and recording of medicine administrations, a new and improved patient management system in the Emergency Department and a system to record patient observations electronically throughout the hospital.

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Primary Duties & Areas of Responsibility
- Plans and undertakes baseline studies of current working practices and processes.
- Undertakes gap analysis to identify current processes that may be having to be changed because of the implementation of new systems. (Process mapping).
- With the Business Change Team Leader and working with Service Line Leads, proposes policies and process changes to current working practices across Clinical and Administrative areas as required.
- Works with the Project/Programme Team and Service Line Leads to define future ways of working.
- Assists relevant operational areas in designing, testing and implementing new workflows and leading this work where requested by Business Change Team Leader.
- Takes the initiative to find answers to questions that arise during project preparation activities and training, including investigating different ways of using the system.
- Supports users during “go live” and suggesting changes to system use as appropriate. This will involve a flexible approach to working days/times, in order to meet the needs of “out of hours” end-users and to meet the deadlines imposed on implementing large-scale IT projects, including early, late and weekend shifts
- Keeping relevant logs up to date during the implementation of any roll out
- Works and engages with Service Lines on change processes, and feedback related problems to the Business Change Team Leader.
- Participates in project meetings as appropriate.
- Undertakes audits of the current department systems as necessary to support the new processes.
- Builds an in-depth ‘expert’ knowledge and understanding of the relevant clinical system and related business processes and ensure that this understanding is kept up-to-date during the project timetable.
- Assists with testing of the relevant clinical system using set procedures as required and reporting functionality issues, under the instructions of the Business Change Team Leader and external suppliers.
- Prepares specific project documentation to cover change activities, user involvement and support.
- Acts as a first line contact for the new system and ‘Floor walks ‘across the hospital, to support staff.
- Troubleshoots system related problems and coach users/trainers on using the system in conjunction with the project team.
- Liaises with the PIA’s and Clinical Systems Trainers to successfully deliver training to staff and report any problems to the Business Change Team Leader or Project Manager.
- Deals with staff in a competent,

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