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Mental Health and Complex Needs Caseworker

5 months ago

Oxfordshire, United Kingdom Elmore Community Services Full time

_Mental Health and Complex Needs Caseworker (Oxfordshire Floating Support Team, F/T or P/T) - Job Description _

**Hours, Salary and Location**
- Salary £27,866.65 FTE per annum
- _Permanent Contract_
- _Location - based in Cowley, Oxfordshire, but with an office move imminent. County-wide travel is an expectation of this post._
- _Pension, with employer’s contribution rising to 5% on completion of probationary period. _

**Purpose**

Elmore is a leading expert third sector organisation in the Thames Valley supporting people experiencing complex needs and this role is an excellent opportunity to work in our Oxfordshire Mental Health and Complex Needs Floating Support Team. This team covers several different contracts

In this role, you would be providing flexible support to adults living in the community with multiple and complex needs arising from a combination of issues, who are struggling to engage with other services and have significant unmet needs. Issues people face include mental health, trauma, homelessness, addictions, learning and communication difficulties, trauma, domestic violence, exploitation, physical health, brain injury, social isolation, offending and anti-social behaviour, child protection, and family breakdown.

You will have a non-judgemental and empowering approach, supporting clients creatively and flexibility with the issues they are currently facing through 1-1 case work. This role is for people with skills and knowledge of working with complexity in the mental health sector.

We are a caring, passionate and supportive team, that works to a team approach, sharing a wealth of knowledge and maintaining close working relationships with each other. We are committed to the development and wellbeing of our staff alongside providing an excellent service to our clients.

**Key Responsibilities**

**Provide a high-quality support service to clients**:

- To assess potential clients and make recommendations about suitability for our services and work with a caseload of allocated clients (caseload levels are reflective of the complex, chaotic lives of the people we support).
- To creatively support and engage clients with a wide range of support needs (for example mental health problems, homelessness or housing issues, social isolation, family breakdown, offending behaviour, challenging behaviour, finance and debt, alcohol and drug abuse) to achieve goals as defined in support plans that clients have developed.
- To actively manage and update client’s risks in line with Elmore’s risk assessment policy and procedure.
- To act as an advocate for clients to ensure that their voices are heard.
- To support clients to access a range of agencies.

**Contribute to the high performance of the wider Elmore team**:

- To support and champion Elmore’s values.
- To work within the team approach and to be a supportive and effective part of the team.
- To attend and participate in team meetings, planning meetings and policy reviews.
- To build excellent relationships with, and work as part of a multi-agency team with the Oxfordshire Mental Health Partnership and other partners.
- To provide data regularly to ensure accountability and evidence client engagement and activity.
- To maintain clear and accurate records and complete relevant monitoring relating to the clients that you are supporting to fulfil contractual needs.
- To actively promote Elmore to stakeholders and represent Elmore at external networking meetings and multi-agency meetings regarding clients.
- To work within Elmore’s policies and procedures including Health and Safety regulations, Equality and Diversity and Safeguarding.
- To work with the rest of the team to map out and understand support networks for clients.
- To form part of the duty rota.
- To undertake any other relevant task as defined by your line manager in relation to the caseworker role.

**Personal development**
- Be proactive in reviewing and evaluating personal performance and identifying areas for improvement and development.
- To keep up to date with relevant legislation that might affect clients (including mental health, benefits, housing and criminal justice).
- To attend and actively participate in supervision sessions.
- To attend and complete relevant training as agreed with your line manager.

**Person Specification**

**Experience**:

- At least 3-years’ experience of working with people with support needs related to mental health, social isolation, drug use, alcohol misuse, homelessness, offending behaviour, antisocial behaviour, or challenging behaviour _(essential)_
- Experience of working in partnership with other agencies and liaising with statutory and voluntary sector care providers _(essential)_
- Experience of working independently and managing own case load _(essential) _
- Experience of risk assessment and management, and safety planning _(essential)_
- Experience of using a case management database and keeping accurate case records _(ess