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Field Service Representative I

2 months ago

Liverpool, United Kingdom STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:

- Service Technician Duties: Provide preventive maintenance, troubleshooting, repair, calibration and installation support on various mechanical, electro-mechanical, and electronic units.
- Customer Interaction: Interact with customers on a daily basis and complete associated administrative tasks as required.

**Duties**:

- Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals, etc.
- Troubleshoot, repair or refurbish standard and special purpose equipment and systems components.
- Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager.
- Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.

**Duties - cont'd**:

- Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues.
- Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all STERIS and Customer Health & Safety protocols and procedures.
- Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible. Closely network with all FSR II and FSR III in the team.
- Other duties as assigned.

**Education Degree**:

- Vocational/Technical in Electronics or Mechanical Engineering

**Required Experience**:
Completion of a recognized mechanical, electrical, or electronic qualification.

The Life Sciences Division requires general knowledge of cGMP (current Good Manufacturing Practices) and GEP (Good Engineering Practice) widely used in pharmaceutical and research environments.

General knowledge of the principles and methods of sterilization, steam systems, sterilizers and other methods of sterilization / decontamination.

Applicant’s knowledge of pharmaceutical standards, industrial controls, and central processing systems is advantageous.

Excellent customer interaction skills.

Knowledge of English language is advantageous

Ability and willingness to travel extensively, mainly by car.

**Preferred Experience**:
**Skills**:
Ability to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support.

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

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