Hotel Receptionist

6 months ago


Newport Pagnell, United Kingdom Harben House Hotel Full time

Job Overview:
We are seeking a Hotel Receptionist to join us at our hotel in Newport Pagnell.

The hours of work will consist of 40 hours across two shifts, 7am until 3pm and 3pm until 11pm over 5 out of 7 days.

**Duties**:

- Greet guests in a professional and friendly manner upon their arrival
- Check guests in and out of the hotel efficiently
- Handle guest inquiries, requests, and complaints promptly and courteously
- Manage reservations and ensure accurate information is provided to guests
- Answer phone calls and direct them appropriately
- Provide information about hotel facilities and services
- Maintain a tidy and organised reception area
- General light reception duties ideal for someone looking to gain. experience in either reception or hotel hospitality as full training will be given
- Using spreadsheets, word, outlook plus other hotel based software.
- Duties include general enquiries either in person or by phone
- Keeping the area clean, tidy, and running smoothly.
- Willing to assist other departments, such as Food & Beverage, as required
- 28 days holiday per year (from 1st April)

Qualifications:

- Previous experience in a hotel reception or hospitality role is advantageous, but not essential, as full training will be given
- Excellent phone etiquette and communication skills
- Strong customer service orientation with a focus on guest satisfaction

Join our team as a Hotel Receptionist to be part of an exciting and dynamic hospitality environment where your skills will be valued, and you can contribute to creating memorable experiences for our guests.

**Job Type**: Zero hours contract

Pay: £11.44-£12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

Reference ID: HHHReception


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