Team Leader

3 months ago

StanfordleHope, United Kingdom OASIS Group Full time

**The Role**:
We are currently recruiting for the open position of Records Centre Team Leader based in London Gateway. This position has responsibility for ensuring operational excellence in line with the SOP’s whilst maximizing the productivity of the operations team in delivering and exceeding client expectations.

**Key Responsibilities**:

- Set schedules, including holidays for all Record Centre Specialist team members based at our London Gateway Record Centre, updating as necessary to maintain optimum effectiveness.
- Assist Record Centre team members in daily operations through hands on direction and assist Transport as required.
- Ensure all Record Centre team members clock in and out correctly daily and adhere to policies.
- Ensure that the daily safety check is completed for all areas.
- Ensure all work orders are fulfilled correctly prior to the start of each delivery cycle.
- Ensure all work orders are picked and dispatched in accordance with client SLA’s.
- Ensure all items are picked and made ready for all morning, afternoon and night shifts for the Transportation team.
- Ensure that all Record Centre team members complete and submit their paperwork accurately, legibly and on time.
- Ensure completion of all scheduled Record Centre audits.
- Ensure all work orders are correctly completed by the Record Centre team members.
- Ensure that the scanner communications and process steps are completed, by each Record Centre and Transportation Specialist team members prior to the end of their shift, liaising with other Team Leaders or Supervisors as required.
- Liaise with the Client Care team on all exceptions within 48 hours.
- Ensure professional, clear, concise communications with all other teams, departments, roles and managers at all times.
- Ensure all Record Centre team members complete and reconcile their daily activity report.
- Ensure complete training of all Record Centre team members on TR, SOP’s and all operations relevant to their position.
- Facilitate accurate TQM’s (Total Quality Move-ins) for all new clients and facilitate accurate Perm-Outs.
- Manage the destruction process for all clients and ensure proper destruction certificates are received from the destruction vendor, liaising with other Team Leaders or Managers as required.
- Ensure all facility maintenance & repair work is accurate, timely and cost-effective.
- Maintain a highly clean and presentable Record Centre at all times, both externally and internally.
- Ensure all correct security arrangements are always in place.
- Ensure compliance with appropriate Health and Safety regulations and all accidents and injuries are properly reported.
- Inspire others to provide heroic client service and embrace and promote all three parts of OASIS Group Vision: Purpose; Core Values; and Mission.
- Previous experience of working in a service delivery role preferably within the records management industry.
- Team Leader experience preferred and/or Supervisor dependent on experience.
- Demonstratable relevant number of years work experience in a similar position.
- Ability to communicate with all levels of the organisation.
- Ability to build and develop successful long-term relationship with clients and other teams within OASIS.
- Ability to work independently under own initiative with mínimal supervision.
- Excellent task management and problem-solving skills.
- Reliable and results orientated with a strong work ethic and demonstratable attention to detail.
- Proactive and works well under pressure.

**The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.**

**OASIS is an equal opportunities employer.**

**The Company confirm that our legitimate interests comply with GDPR and data protection.**

**Agencies**:
When we require external assistance with our vacancies, we will reach out to our PSL supply chain.

Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.

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