Operations Officer

1 month ago

London, United Kingdom British Council Full time

Operations Officer - Assessment Research Group

**Date**:18-May-2023

**Location**: London, UKM, GB

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**

The Assessment Research Group (ARG) sits within the wider English and Exams Strategic Business Unit (E&E SBU). The position is focused on supporting ARG activites as a leading international research group.
The ARG leads on research in key language assessment areas including innovative language test design and development, the use of educational technology in language assessment, Language Assessment Literacy engagement aimed at teachers, policy makers, and other stakeholders, and research and expert advisory work supporting assessment and language education reform projects in education systems. ARG works with teams across the British Council, including the E&E SBU and English for Education Systems teams situated in the Cultural Engagement SBU.

The ARG coordinates and oversees an active thought-leadership agenda, including publishing and presenting as experts in the field, providing editorial direction on specialised publications and research reports, and convening conferences and events that bring together international experts on language assessment, learning and policy.

**Main accountabilities but not limited to the following**:
Relationship and stakeholder management
- Build and foster relationships with partners and contacts to effectively facilitate ARG

activities;
- Where necessary to provide support to essential internal and external key stakeholders on

a project basis;
- Proactively build and maintain excellent relationships with internal partners and

stakeholders to ensure integrated, joined up and future-proofed approaches and solutions;
- Develop professional and peer networks to enhance own knowledge and expertise.

Service improvement
- Implement, review and develop procedures & processes related to administrative and

operational aspects of new products, working across teams to get input and ensure smooth
integration; acting as key liaison with development team regarding UX and other user journey components to facilitate this;
- Implement, review and develop operational documentation related to relevant ARG activity,

e.g. workflow diagrams and compliance templates;
- Ensure the use of the British Council brand architecture, monitor compliance, and manage

interventions to address and resolve reasons for noncompliance.

Commercial and financial management
- Provide cross-team support for a range of administrative, procurement, travel and other tasks as required, liaising with relevant teams across the organisation to achieve effective and timely completion of work;
- Use agreed corporate systems and processes, support with the planning and management

of team and project budgets;
- Show a clear understanding of procurement processes and requirements and ensure these

are implemented;
- Contribute to monthly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks;
- Show an understanding of value for money/cost effectiveness in the advice, recommendations and service support provided to colleagues in the ARG in order for them to achieve the best results from their projects, products and services

**Role specific knowledge and experience**:

- Experience working in Project Management
- Track record experience of overseeing operational processes and procedures
- Experience working across teams
- Demonstrable experience in managing relationships

Bachelor or equivalent undergraduate qualification

**Desirable**
Education, linguistics, language degree

What you will receive in return
- 32 days annual leave plus statutory public holidays and half day privilege Christmas leave
- Non-contractual discretionary annual performance bonus
- Extensive and generous family friendly benefits
- Extensive range of voluntary benefit options
- Outstanding defined benefit career average Civil Service Pension Scheme which includes life cover and pensions for eligible dependants, e.g., Spouse, civil partner, partner, dependent children

**Further Information**

**Pay Band **- 6 £20,254-£22,505 plus london weighting £3,300

**Contract Type **- Indefinite Contract

**Location -** London, Edinburgh, Manchester, Cardiff or Belfast

**Closing Date - 11th June 11.59 UK time**

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