Visitor Centre Assistant

**Title: Visitor Centre Assistant**

**Status: 12 Months, Fixed Term (ASAP START)**

**Hours**:1st March - 1st August: 35 hours per week**

**1st September - 31st October: 21 hours per week**

**1st November - 28th February: 14 hours per week (weekend and occasional evening work required)**

**Salary: £19,838 pro rata to suit**

**Location: Loch of the Lowes, Dunkeld**

**Closing date: 07 May 2023**

**About us**:
For nearly 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of over 100 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.

**The Role**:
We are looking for an enthusiastic individual to provide a first class customer care service at our flagship Visitor Centre throughout our busy osprey breeding season.

Assisting in the day-to-day running of the centre’s reception and osprey/wildlife exhibition areas and you will focus on membership recruitment, sales and seasonal wildlife events.

A current UK driving licence is desirable.

**Main Objectives**
- Provide first class customer care and visitor services at this flagship visitor centre’s reception and exhibition area
- Promote the work of the Scottish Wildlife Trust and raise the profile of the visitor centre by providing effective and innovative information including updating social media platforms
- Assist with maximising sales and commercial return from the visitor centre, meeting membership recruitment targets, assisting with stock control and purchasing
- Facilitate day-to-day duties of the visitor centre operations including interpretation of wildlife at window or at hides, opening and closing of visitor centre, maintaining standards and cleanliness/health and safety, daily cashing up and weekly banking
- Assist with the planning and running of face-to-face and online events
- Ability to deliver talks to the general public and booked groups
- Assist with daily volunteer management

Takes personal responsibility for health and safety

Is committed to organisational culture, values and vision

Plans and organises work effectively

Is a team player and can also work on their own with their own initiative

Makes optimal use of technology, knowledge and skills

Uses initiative and creativity

Communicates effectively

Has an empathy for conservation and wildlife

Possesses the ability to work with minimum supervision

Solves problems effectively

Takes personal responsibility for health and safety

Is committed to organisational culture, values and vision

Plans and organises work effectively

Is a team player and can also work on their own with their own initiative

Makes optimal use of technology, knowledge and skills

Uses initiative and creativity

Communicates effectively

Has an empathy for conservation and wildlife

Possesses the ability to work with minimum supervision

Solves problems effectively

Closing date**:07 May 2023**- The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences._

**Job Type**: Temp to perm
Contract length: 12 months

**Salary**: £19,838.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Enhanced maternity leave
- Flexitime
- Paid volunteer time
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 07/05/2023
Reference ID: VCLOL23

Flextime