E-commerce Executive

Alsford Timber and Builder’s Merchants are looking for an Ecommerce Executive to join our team. This position will work within the Marketing & Web team to support the execution of the overall website strategy. This is a fantastic opportunity to make a measurable impact, and be the cornerstone of driving online sales by presenting an accurate and engaging website for our customers.

You will be responsible for the day-to-day actions on our e-commerce site, including managing the flow of new products onto the site, improving product accuracy of existing products, implementing a test-and-learn approach to improving conversion rates, and supporting our overall digital and marketing strategy through the creation of landing pages and relevant actions.

**The Role**

What you’ll do day to day:

- Create and keep updated our products, including writing product descriptions.
- Source, resize, and upload product imagery.
- Review and update category and information pages to ensure they are engaging, promote good relations with our customers and drive sales.
- Source and upload relevant video links, product PDFs, and supplier brochures.
- Collaborate with our Commercial team to plan and execute exclusive website offers.
- Proactively update the website with promotional banners, and highlight new products, services, etc.
- Monitor incoming orders, ensuring all transactions are correctly received by our internal systems, and resolving queries as required.
- Provide support to our retail branches for any queries relating to online orders for delivery or collection.
- In collaboration with the Marketing Manager and our digital partners, develop and implement strategies to drive traffic and increase conversion rates
- Proactively utilise functions such as abandoned baskets, segmentation, coupon codes, landing pages, etc, to engage with customers and drive sales.
- Contribute to SEO activity through content writing, meta, appropriate use of H1, etc.
- Work closely with our development partner for current and future on-page and backend maintenance and development.
- Maintain a good understanding of emerging technical developments and trends, to quickly identify which we can best use to meet our goals.
- Report on all website KPIs

**About You**

Essential Experience:

- 2+ years of hands-on experience in an e-commerce environment
- Excellent written & spoken English
- Experience with Magento preferred
- Experience with Google Analytics
- Working knowledge of SEO

A mix of other skills & traits that may help you excel in this role:

- Conversion rate optimisation experience
- Working knowledge of Google Tag Manager
- A proactive and sales-focused nature

**Location**

This is a full-time position, based out of our Tonbridge office. Currently, the role is hybrid, with the flexibility to work remotely 2 days a week, with 3 days office based.

**What we can offer you**:
We at Alsford pride ourselves on being a great place to work, through our values and family feel culture.

In return, you will have every opportunity to progress within an expanding business.

**The Job Package**:

- Annual pay review
- In house training
- Health checks
- Company’s life assurance of 4 x basic annual salary
- Discounted goods
- Cycle to work scheme
- Profit share incentive scheme
- Employee assistance program
- 33 days holiday (inclusive of bank holidays)
- Enhanced maternity and paternity pay
- Refer a friend scheme