Claims Processor

Are you someone who thrives in the Insurance Industry? We’re on the hunt for an experienced Claims Handler to join our growing claims team based in Leeds, which deals with a varied portfolio of corporate clients.

As a Claims Handler you will play an important role in the day-to-day handling of commercial insurance claims ensuring the client has a seamless claims experience and that insurance claims settlements are optimised.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:

- Receive First Notification of Loss, report claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients
- Manage their own portfolio of ongoing insurance claims
- Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner
- Provide clients with advice throughout the claim lifecycle from notification through to settlement
- Handle and escalate complaints in line with our company complaints policy
- Request claims information from insurers, clients and accident management companies

**What experience does our Claims Handler need?**

We’re looking for individuals who either already have extensive experience in dealing with claims for large and complex clients, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 28 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour support for you and your families physical and mental wellbeing
- 1 day’s paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Towergate Specialty & Risk (TSR) is the rapidly expanding corporate division of Towergate Insurance Brokers, primarily based in Leeds city centre, with colleagues across the UK.

Our clients are corporate businesses across various sectors, which are usually large, complex and/or global, each with a bespoke insurance and risk management programme.

The wider Towergate business employs over 3,000 colleagues across over 50 offices and as part of The Ardonagh Group, we are responsible for the placement of over £3bn in premium into the UK insurance market and $10bn globally, as the UK’s largest independent insurance brokerage.

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee mentoring programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expectation?

**Experience**:

- Commercial Claims Processing: 2 years (required)

Work Location: Hybrid remote in Leeds

Reference ID: ARD927644