Gateline Assistant

**About the team**:
The role as Gateline Assistant is where you are the first person and the last that our customers meet in what can be a very busy environment. The Ticket Barrier also collects revenue from customers travelling without tickets. The work is sometimes challenging, but it can be a very rewarding job.

**About the job**:
The purpose of the job is to be the face of Great Western Railway and to give our customers a positive impression of the company and to exceed their expectations of customer service.

**Your main responsibilities will be**:

- Delivering a great experience to our customers.
- Assisting in the day to day operation of the automatic ticket gates.
- Ensuring customer security and responding to customer enquiries.
- Inspecting and issuing tickets.
- Offering passenger assistance to customers requiring additional support whilst using Reading Green Park Station
- Addressing customer needs during times of service disruption.
- Ensuring the professional appearance of the Ticket Barrier area by clearing rubbish and making sure customer walkways are unobstructed.
- Supporting the safety of the station through duties such as Winterisation

**You'll need to be**:

- Able to deliver exceptional front line customer service
- A Self-starter with a can do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures

***As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Strong verbal and written communication skills
- Experience of working in an environment where safety is paramount

***About the location**:
Shaping the future for rail travel in this area, this is a brand new station, operating GWR services in the Thames Valley area. The station is located close to Madejksi Stadium as well as other local amenities. This will be a busy station with the capacity to continually grow.

***Working Pattern**:
This role involves shift working, including weekends and bank holidays. The earliest shift start is 0600 hours and latest shift finish would be 19:00 hours

**Additional Information**:
This is a predictive advert pending approval of future applicants. It is a temporary role for 12 months. Applicants successfully shortlisted, will be invited to a competency based interview.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

**Ref**:021174

**Company**:Great Western Railway (GWR)

**Website Skillset**:Customer Service

**Contract Type**:Fixed Term - Full Time

**Contracted Hours**:35

**Location**:Reading Green Park Station

**If temporary, length of contract**:12 months

**Closing Date**:13 February 2023