Lettings Administrator

**JOB DESCRIPTION**

**Job Title**: Lettings Administrator **Department**: Enquiries

**Responsible to**: Bookings and Marketing Co-ordinator **Salary**: £20k - £21k depending on experience

**About Us**

Raintree House Holidays are a holiday letting agency based just outside Porthcothan. We’ve been established over 35 years and now have around 80 holiday homes mainly based in the Seven Bays area of North Cornwall. Raintree manage everything for our owners and guests from marketing and bookings to maintenance for the majority of our houses and pride ourselves on the personal service we offer.

**Main purpose of job**

**Main duties**

Work with the enquiries team to:

- Answering incoming calls; dealing with enquiries relevant calls, taking messages and re-directing as needed.
- Talk with guests about properties, taking details about their requirements and assist in finding suitable accommodation.
- Process payments; bank receipts, cheques, online payments, payments by phone and send relevant communications to guests.
- Record guest information accurately on our internal booking system.
- Produce weekly changeover reports for caretakers.
- Update and maintain third party booking websites as needed.
- Remain up-to-date on the current state of houses, their good sides and their bad - and to try to represent accurately and positively to enquirers.
- Work within our house management team to provide admin and any other support as needed.
- Weekend working will be required, currently on a one in three rota, but in the future may require working 5 days out of 7, including weekends.

**Person specification**
- Highly organised and proactive person with a passion for outstanding customer service both digitally and over the phone.
- Confidently able to use digital technology; ie, bespoke software systems, Microsoft Office and the internet.
- Happy to work in a small and sociable team when in the office as well as when working remotely.
- Excellent written and verbal communication skills.
- Have a genuine appreciation and knowledge of the local area. Previous hospitality/tourism experience would be a bonus.
- Ability to work under pressure and meet deadlines.
- An interest in social media, or experience of using in a professional environment is desirable.
- Full, clean UK driving licence.
- Eligible to work in the UK with at least GCSE (or equivalent) grade C or above in Maths and English OR demonstrable experience.

**Salary**: £20,000.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Flexitime
- On-site parking
- Work from home

Licence/Certification:

- Driving Licence (required)