Customer Care Operative

6 months ago


Ipswich, United Kingdom Seven Asset Management Full time

Seven Asset are seeking to appoint a Night Shift Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

**What Can We Offer You?**
- The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
- An opportunity to be part of a vibrant culture
- Attractive salary
- 20 days holiday which increases with length of service, up to 25 days
- A day off for your Birthday
- Life assurance from day one
- Free 24-hour employee assistance program
- Free health & wellbeing subscription
- Working hours of 21:00 - 07:00, Monday - Thursday (4 day working week)
- Town Centre Office

**Skills & Personal Attributes Required**
- Excellent telephone manner and customer care skills
- Comfortable with IT operating systems
- To be able to work in a fast-paced environment
- To complete all tasks to a high standard
- Ability to work on your own initiative & on your own
- Possess good all round team player capabilities
- High levels of attention to detail

**Main Duties / Responsibilities**
- To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
- Answer all incoming calls and ensure all inbound enquiries are redirected to the correct departments
- Update and manage the live internal VOR (Vehicle off road) and roadside breakdown boards
- Maintain an up-to-date knowledge of preferred suppliers and update all customer and supplier details on a regular basis
- Keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
- Maintain a list of outstanding supplier invoices and continually chase suppliers to ensure they are kept to a minimum
- Competently check the vehicles current status and historical repairs for repeated mechanical issues
- Understand the authorisation escalation process
- Inform all clients of re-charge items as soon as possible & upload requested photos
- Process proforma invoices
- Chase outstanding service & inspection paperwork
- Input vehicle mileage data

**Salary**: From £30,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Health & wellbeing programme
- Life insurance

Schedule:

- Night shift

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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