Assessment Coordinator
2 weeks ago
**Assessment Coordinator**
**Location**: Birmingham on a hybrid basis - Typically 60% in the office
**Job type**: Permanent
**Job Purpose**
**Key Responsibilities**
- Ensure Assessors, Auditors and other involved members have the necessary information to deliver high-standard assessments
- Process assessment results with 100% accuracy
- Collating and analysing statistics post-assessment to uncover trends, issues and to support ongoing year on year tracking and forward planning
- Booking ad-hoc assessments, securing assessors and suitable assessment venues within budget
- Using negotiation skills to overcome mis-matches, backfill drop-outs/deferrals and ensure all planned assessments can take place
- Proactively identify and escalate issues of concern
- To acquire ‘expert’ knowledge of assessment delivery processes
**Experience / Skills Required**
- Experience of customer service and project management/coordination
- Excellent written and verbal communication skills
- Experience of business writing and professional telephone etiquette
- Ability to prioritise work to ensure team deadlines are met
- Experience of working towards unmoveable deadlines and under pressure
- Proficient in Microsoft packages
- Strong relationship building abilities with both internal and external stakeholders
- Experience of holding difficult conversations and achieving a positive outcome for all
- Able to deliver professional presentations
- Analytical skills with the ability to handle large data sets and process accurately in a logical and organised manner
- Problem solving and negotiation skills
- Able to self-manage and self-motivate
**Who Are We?**
As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments.
Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact.
With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.
**Benefits**
- Hybrid Working (typically 60% office based)
- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)
Please make sure you have the correct right to work in the country the role resides in.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Birmingham, B3
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