Senior Salesforce Administrator

7 months ago

Leicester, United Kingdom PPL PRS Limited Full time

**Responsibilities**:

- Configure and design functionality and end-user support of the Salesforce platform.
- Support with change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
- Take on the role of technical lead in transformation projects, designing and delivering solutions as required by the project and set out by the project manager. Gather and record requirements. Effectively communicate with the project team, providing updates on progress, risks and time frames. Manage expectations and handle objections appropriately.
- Identify production risks and areas for improvement; prioritise, design and facilitate successful implementation and adoption of new processes.
- Support the Operational Excellence team in transformation projects and strategic changes to systems and processes.
- Collaborate with Operational Excellence, Information Technology and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools and processes.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, Organisation-Wide Defaults (OWD), sharing rules.
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Understanding of basic triggers/Apex code knowledge.
- Sandbox environment management.
- Strong Salesforce product knowledge and proven experience of Salesforce Administration hands-on experience across Sales Cloud and Service Cloud.
- Salesforce Administrator 201 certification achieved.
- Salesforce Advanced Administrator 211 certification achieved.
- Strong experience with Microsoft Office - Word, Excel, PowerPoint and Outlook.
- Experience with JIRA, Confluence for Agile Delivery

This position offers an exciting opportunity for a talented individual to contribute to our team's success. If you have a passion for Salesforce administration and possess the required technical skills, we encourage you to apply.

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Salesforce Administration: 5 years (preferred)

Work Location: Hybrid remote in Leicester

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