Customer Care Administrator

6 months ago


Inverness, United Kingdom Castle View Personnel Full time

Our client is looking to appoint a Customer Care Administrator on an ongoing temporary base. This is a full time role, Monday - Friday 08:30 - 5pm.

Purpose:
Effective management and communication to and from customers, maintaining the customer care database. The role requires a strong pro-active customer care skillset and approach to ensure internal and external clients and managers receive a high response and service level.

Duties include:

- Providing a proactive customer service by multitasking and providing assistance and support to customers.
- Dealing with all enquiries promptly and efficiently.
- Follow up on outstanding enquiries and call sheets on a daily basis.
- Arrange client visits, setting up appointments and arranging all relevant documentation.
- Managing diary of appointments.
- Reporting of unacceptable waiting times for clients/customers.
- Assist with client response templates and continually improve processes and the client experience.
- Updating all correspondence and client files.
- Print reports of outstanding issues.
- Collation of feedback.
- Follow up with clients to ensure satisfaction and resolution of issues.
- Liaising with external contractors.

**Person Specification**
- Strong and varied customer service and administration experience.
- Well organised with the ability to prioritise workload.
- A passion for customer services and resolving issues to a satisfactory conclusion.
- Strong IT/database skills.
- Excellent communication and interpersonal skills.
- Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. _

**Job Types**: Full-time, Temporary contract
Contract length: 2-3 months

**Salary**: From £12.82 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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