Customer Service Advisor

4 weeks ago


Newcastle upon Tyne, United Kingdom AXI Recruitment Full time

**Client**

Our client, from a small family-run enterprise, has emerged as one of the leading independent cylinder gas suppliers in the UK. Our client is dedicated to delivering an exceptional customer experience, providing quality products at competitive prices, offering the best value solutions, and recognizing employees as a crucial asset.

**Role Responsibilities**:

- Maintaining and updating customer account master data, involving the Customer Master Data team for necessary changes.
- Handling card payments over the phone.
- Logging and resolving customer disputes or engaging with other teams for resolution.
- Providing additional support within the Sales Administration team to meet customer expectations.
- Strong telephone etiquette.
- Effective communication skills.
- Attention to detail.
- Maintaining a calm, respectful, and professional demeanor in challenging situations.
- Bringing a positive and can-do attitude to the team.

**Preferred Experience/Skills**:

- Excellent communication skills.
- Previous SAP experience.
- Familiarity with general administration work.
- Ideally, 1 year+ experience in a similar role.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.23-£11.24 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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