Senior Student Advice Administrator

2 weeks ago

Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE05: £ 25,742 - £ 29,605 per annum (A revised salary range for this grade of £27,979 to £32,332 is planned to take effect from Spring 2024)**

**Edinburgh College of Art**

**Full-time: 35 hours per week**

**Fixed-term contract: for 2 years
**The Opportunity**:
Edinburgh College of Art is seeking an enthusiastic and experienced administrator to work as part of our Student and Academic Support Team Underpinning a great student and staff experience you will contribute through a range of essential administrative tasks from updating student records to helping triage and respond to basic student and staff enquiries. We are a large team, and as with other University jobs, the year has a number of exceptionally busy periods where we look to the whole team to contribute to deliver consistently high-quality support to the students and staff who use our service.

The post is fixed term and will support us as we implement new services and a restructure within the team as part of the 2023 introduction of a University wide new model of student support. We are seeking someone who combines great administrative skills including attention to detail and ability to juggle competing demands, with a genuine interest in contributing to the development of our new team as we embed a range of new roles and support.

**We are happy to consider secondments from elsewhere in the University.**

**Your skills and attributes for success**:

- N/SVQ 3 or equivalent, and/or relevant administrative work experience.
- Excellent interpersonal skills and customer care skills.
- Must be flexible, approachable, and helpful, able to deal confidently and sensitively with students who may be upset or anxious, and able to deal with people firmly but tactfully when needed.
- A high standard of written and verbal communication skills.
- Proactive in creating and improving office systems and procedures.
- Flexible and adaptable to changes in systems and business processes.

**Click to view a copy of the full **job description **(opens new browser tab)

**As a valued member of our team you can expect**:

- A competitive salary of £ 25,742 - £ 29,605 per annum.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our **staff benefits page **(opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

**Championing equality, diversity and inclusion**

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our **right to work webpages **(opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

**Key dates to note**

Interviews will be held **early March.

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