Volunteers Support Officer

4 weeks ago

South West England, United Kingdom Adecco Full time

**Main Purpose of the role**:
To support the Police and Crime Commissioner in holding the force to account in their

provision of an effective and efficient police service through volunteer panels and the Independent Custody Visitor Scheme.

To support the Scrutiny and Assurance Manager in delivering a high-quality co-ordination and administration provision to the volunteer panels and the Independent Custody Visitor Scheme.

To act as a point of contact for volunteers, supporting them in day to day in delivery of their roles.

**Main responsibilities**:

- Provide support and facilitation for key meetings such as the PCC's Scrutiny Panel meetings: the Independent Scrutiny of Police Powers Panel and the Independent Scrutiny of Police Complaints Panel. Including arranging teams meetings & disseminating agendas,taking minutes & attending meetings in person where applicable to assist with meeting administration.
- Use meeting minutes, feedback from volunteers and data to produce quarterly/annual reports in collaboration with the panel chairs for the Scrutiny Panels and for the Independent Custody Visitors Scheme.
- Manage/action/respond to the dedicated OPCC Volunteer Inbox to support the volunteers in their daily activity including responding to general enquiries & questions related directly to the Volunteer Recruitment Campaign.
- Ensure all volunteer expenses received both electronically and in paper form are checked and forwarded for processing.
- Upload and share files with volunteers using a cloud-based system.
- Work with the Scrutiny & Assurance Manager to check the Avon & Somerset Custody App used to record visits conducted by Independent Custody Visitors. Ensure any issues in custody that are identified are recorded into a centralised spreadsheet to be addressedfurther.
- Support the sharing with OPCC colleagues of relevant information and insights received through volunteer work, to inform a joined-up approach to ASP scrutiny and partnership working.
- Work closely with colleagues to develop and maintain efficient processes. Maintain and operate efficient and effective contact handling and information management systems, ensuring they are updated, and information is stored and disposed of appropriately.
- Communicate effectively with members of the public and stakeholders. Demonstrate professional and efficient customer service skills in all interactions.
- Maintain and operate efficient and effective record keeping and filing systems, ensuring they are updated and information is stored and disposed of appropriately.
- Maintain professional awareness and horizon scan for future developments, with a commitment to own personal and professional organisational development.
- Demonstrate a commitment to the OPCC values, equality and diversity through actions and activities.
- Undertake any other duties as reasonably commensurate with role.

PERSON SPECIFICATION:
The OPCC is looking for a person who can evidence that they have the following competencies
- Previous experience of working in a customer service/volunteer focused role.
- Previous experience of diary management, agenda setting, taking minutes and setting up virtual and in person meetings
- Ability to manage a portfolio of work with competing deadlines. Ability to be flexible to respond to changing priorities
- Ability to analyse and present information in a range of formats.
- Excellent written and verbal communications skills. Understanding of confidentiality and information governance
- Strong ICT skills and competent to use a range of IT packages including word processing and spreadsheets.
- Proven ability to handle stakeholder interface effectively and professionally in a way that establishes confidence, credibility and trust.
- Able to develop and support productive working relationships. Ability support team members and volunteers.
- Ability to identify risks and make suggestions around how to mitigate and manage them.
- Successful experience and/or knowledge within a local authority, policing or relevant public or voluntary sector organisation.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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