Italian Speaking Customer Service Supervisor

3 weeks ago


Gateshead, United Kingdom Jenrick Commercial Full time

**Italian Speaking Customer Service Supervisor** is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.

As Customer Service Supervisor you will closely with the Customer Service Manager to help lead, motivate and support a small team of customer service advisors to ensure they a great customer service experience.

The **Customer Service Supervisor** will be required to work **Monday - Fridays 8.00am - 4.00pm**based from home with the requirement to visit HQ 3 times a quarter. In reward you will be paid a basic salary of **c. £23,000 p.a.** (dependant on experience) plus some **great benefits**.

The successful **Italian** speaking **Customer Service Supervisor** will have:

- Previous experience in a Supervisory role within a customer service environment is essential
- Proven stability in a job role
- Speak and write fluent Italian and English
- Have a passion to go above and beyond for customers and your team
- Excellent people management skills
- Highly motivated with skills to develop and coach team members to achieve performance expectation

Your main duties as **Customer Service Supervisor** include:

- Act as point of escalation for frontline advisors, helping to resolve more complex queries
- Coach and develop agents to help achieve performance targets
- Support Team Manager in conducting team meetings
- Work with Team Manager to ensure the service delivered to all customers meets KPIs and SLAs
- Monitor work queues and SLAs where required
- Assist with delivering training for frontline workers
- Help develop individual training and development plans

This is a great opportunity to join a fantastic company, inherit a great stable team and continue to grow and progress in your career.



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