Bank Call Handler

2 weeks ago

Macclesfield, United Kingdom East Cheshire NHS Trust Full time

The Outpatient Booking Team are looking for a well-organised, self-confident and proactive individual to Bank as a Call Handler in a very busy and demanding environment.

Work is time sensitive and target driven and will involve liaising with patients, clinical staff and managers at all levels. Good communication skills are crucial in this role.

The role offers flexible working in a good team spirit with excellent support.

The successful applicants will have previous administrative experience and ideally knowledge of NHS computer systems and will have worked in a hospital environment along with having excellent customer service skills. They will be able to work independently once fully trained but will also be a key member of the team.

**Hours per Week**: Bank (zero hours)

Monday-Friday 8-4.30pm

Working as part of the specialty operational team to answer incoming calls to the Booking Centre at Macclesfield District General Hospital.

The post-holder will provide an efficient and effective administrative and booking service for the Planned Care directorate. The post requires good organisational and keyboard skills and a professional telephone manner.

The post-holder will be expected to work closely with colleagues across the multi-disciplinary teams, using their initiative and decision making within agreed service guidelines and local and national targets.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

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