Trainer

**Trainer**:
Warrington Contact Centre (1604) / Hybrid - you will be required to work in the office approx. 3 weeks per quarter
Permanent
Full Time
Grade 3
Hours - 40 per week, Monday to Friday
Salary - £32,500 per annum

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

We have an opportunity to join the training team to provide complaints training support through workshops, coaching and formal training sessions supporting the regulated activity at our Contact Centre in Warrington and our 3rd Party outsourced provider in Sheffield.

You’ll love creating and delivering enthusiastic training to new and existing teams through welcoming our new starters and training our existing colleagues giving them the knowledge and skills they need to succeed in their role.

As part of this role, you’ll be responsible for:

- Creating training content to support development of colleagues
- Working with key stakeholders to agree training plans
- Delivering all training workshops including facilitating Train the Trainer workshops and refresher sessions
- Complying with FCA, CBI and Consumer Duty regulations when creating and delivering content
- Updating and designing new training content for the regulated areas of complaints

You will need:

- Previous training and workshop facilitation experience
- Knowledge of training delivery methodology and development tools
- To be a confident presenter and trainer
- Experience working in a complaints and customer service, preferably regulated within a regulated environment
- Understanding of complaints processes, policies and procedures and preferably exposure to various regulatory requirements
- Experience of working to FCA, CBI and Consumer Duty Regulations would be desirable

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
- Hybrid working
- 25 days of annual leave (plus bank holiday entitlement)

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech.

LI-Hybrid