Waterside Crew

**Job description**

We are looking for a crew member to join our team at our two Hertfordshire marinas - Cowroast and Apsley - located on the Grand Union Canal. We have a mix of commercial, residential and leisure customers and around 170 moorings across the two sites.

Activities include helping maintain the marina infrastructure including pontoons - cleaning of facilities - maintaining buildings and grounds - booking customers in and out of the marina, answering calls and enquiries - Use of our IT systems - regular safety & compliance checks.

We invest in training - All frontline staff are trained in emergency first aid, paid for by the company, from which you can benefit from. We have many online training courses aimed to support you as an employee in the role. There are opportunities to grow and move within the company as we acquire more marinas to our ever growing group.

This is a Full-Time role, five day a week, including weekend working peak season and out of hours emergency cover on a "round robin" basis - Work schedule - Tuesday to Saturday / Monday to Friday. You will need to live relatively close by Tring & Hemel Hempstead to fulfil your work commitments and you will need to be a car owner as travel between sites is expected during the day with the need to transport tools/materials occasionally between sites.

**Responsibilities**:
To be successful you will need to:

- Complete safety / compliance checks diligently.
- Provide quayside services to moorers and visitors: diesel & pump out.
- Process sales & payments, use of card & cash payments, manual and electronic paperwork for services.
- Proactively promote berths within the Aquavista group and develop existing customer relationships.
- Check and maintain stock levels and needs of facilities.
- Carry out general site maintenance e.g. grass cutting, weed control, jetty/pontoon cleaning and repair, road & pathway maintenance, basic plumbing repairs, electrical like for like replacements, routine maintenance planning and general maintenance projects.
- Assist the marina team with allocation of berths.
- Carry out marina security duties including manning the marina mobile phone, outside normal working hours.
- Take individual responsibility for health and safety requirements on the marina and follow company operating procedures.
- Ability to be calm under pressure with difficult customer interactions.
- Accurate fault reporting to and dealing with external contractors.

**Core Behaviours**

**Give off good vibes**
- Make every moment matter
- We’re in the leisure business: make it memorable
- Be positive, show energy

**Get on board together**
- Behave as one crew
- Communicate openly, share & celebrate
- Respect each other

**Make it happen**
- Take pride Own it Follow it through
- Listen Then exceed expectations every time
- Remember - detail really matters.

**Hours of work**:37.5 hours per week (5 out of 7 days)

**Benefits with this role - Where do we start**
- Salary in line with position
- Discounted mooring benefit for employees after a qualifying period
- Life assurance (death in service) as standard
- Additional annual leave, between 25- and 30-days holiday depending on length of service, plus bank holidays
- Access to an employee assistance programme
- Vitality health care, plus benefits included in this package such as:

- Discounted smart watch - Free Café Nero coffee per month - Discounted shopping - Cinema ticket discounts - Gym discounts - The list goes on

**Benefits**:

- Company pension
- Employee discount
- Life assurance
- On-site parking
- Private medical cover
- Wellness programmes

Schedule:

- 8 hour shift with thirty minute lunch break
- Alternate Weekend availability - Usually Mon - Fri / Tuesday - Saturday
- Out of hours cover in emergencies

**Experience**:

- Marina: 2 years (preferred)
- Leisure industry (2 years preferred)

Application deadline: TBC
Reference ID: JW-WCREW37.5

**Job Types**: Full-time, Permanent

**Salary**: £10.42-£11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: COW-APS/OCT22/JW