Customer Service Assistant
1 week ago
A Customer Service Assistant is required for this leading property protection business.
Hours of work are nights working 4 on 4 off 7pm-7am
Duties will include:
ØAnswering of telephone calls into the customer support desk, assisting with customer requests
ØDispatching security and/or police to sites where intruders & suspicious activity has been detected
ØProducing clear and concise reports for our customers in the event of a site incident
ØRaising any remedial works required on the back of a dispatch, arranging static guards and property resecure works
ØLiaising with our Engineer Scheduling Team to ensure any issues with the alarms or CCTV systems are promptly attended to and rectified
ØDealing with complaints in accordance with the agreed escalation process
This role offers a pay rate of £11.79 for nights.
Once permanent you will receive an excellent package including life insurance, sick pay, personal accident insurance, pension, excellent holidays, employee assistance programme and onsite Mental Health Champions, Perkz and free car parking with good career progression.
To be suitable for this role you will have excellent communication skills and customer service skills, a problem solving attitude and strong IT skills.
**Job Type**: Permanent
**Salary**: £11.79 per hour
Schedule:
- 12 hour shift
Ability to Relocate:
- Bromborough: Relocate before starting work (required)
Work Location: In person
Reference ID: NLC230224
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