Admin Assistant/receptionist

Admin Assistant/Receptionist
£10.42 per hour plus company benefits
32 hours pw - Set days working

Heathland House is a stunning new care home recently opened in Ferndown. We have an opportunity for an experienced admin assistant/receptionist to work 32 hours per week on a 2 week rolling rota basis.

Hours to be worked are 9am-5pm:
Week 1: Tuesday, Wednesday, Thursday, Friday
Week 2: Tuesday, Wednesday, Saturday, Sunday

The Admin Assistant is the first point of contact within the Cinnamon home, ensuring that professional, high quality customer care is delivered in a consistent way. In addition to reception duties, you will provide a range of administrative duties supporting the Administrator within their role. You will be required to have comprehensive computer/IT skills in this role. Ideally previous experience of a care home environment would be preferable.

**Main Responsibilities**:

- Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
- In addition to reception duties, provide additional administration support to the Home Administrator on a daily basis predominantly HR related administration duties, ensuring that the strictest confidentiality practices are followed at all times
- Manage and process the posts for departments ensuring accurate records are maintained for the use of stamps etc. Receive and ensure the appropriate delivery of residents' post and record and sign for post when residents are not able to receive this themselves
- Coordinate the staff meal process as applicable to the individual home
- Respond to any emergency situations as requested by the home
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

**Person Specification**:

- Excellent customer service skills
- IT literacy - competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English