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Night Receptionist/auditor

4 months ago

Manchester, United Kingdom Holiday Inn Express Manchester City Centre Full time

**Job Ref**:HEA2400

**Branch**:Holiday Inn Express Manchester City Centre

**Location**:Express by Holiday Inn - City Centre Manchester, Manchester

**Salary/Benefits**:£12 hourly, retention bonus and other benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:08/05/2024

**Closing date**:10/06/2024

**When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Night receptionist/Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the night. You’ll also create a warm atmosphere that makes our guests feel at home in any location.**:
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
- Serve food and drinks in the bar and restaurant
- Start every stay right by swiftly checking guests following Brand Standards
- Running night audits and the ability to run shifts on your own
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- May involve some lone-working
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed
- Ensure all transactions as posted to rooms correctly and all payments follow the Heeton standard operating procedures.
- Take pride in your appearance and place as a brand ambassador
- Help support the team in setting up and serving breakfast

Jump into other ad-hoc duties when your colleagues need your help

**What we need from you**
- Excellent customer service skills
- Hospitality experience advantageous
- Must speak fluent English
- Flexibility - this is a night shift-based role

**Why you should apply**
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
- Life Assurance, Income Protection and Employee Assistance Programme
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career, training and development opportunities
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Retention bonus on completion of 3 and 6-month service

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre. Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium, and shop for bargains at the Manchester Arndale and the Trafford Centre.
- 147 Rooms
- Air-conditioned bedrooms
- Connecting suites for families
- A spacious lobby for informal meetings
- Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep.