Ward Clerk

An opportunity has risen to appoint a motivated and enthusiastic individual to join the existing ward clerk team within the children’s unit.

You will need to be able to work in a calm, logical and methodical way, able to multitask whilst dealing with frequent interruptions; you must be able to demonstrate effective communication and organisational skills.

Successful post holders will rotate throughout the children’s unit and will be expected to provide cover for colleagues.

This is a part time post for 33.75 hours per week - we are open to discussion about the days/hours you are able to work.

Provide timely recording of patient movement on the hospital Patient Administration System (PAS) to ensure accurate record keeping of all patient activity

Perform clerical duties in connection with admission, management and discharge of patients and data collection

Deal with telephone calls and enquiries in a timely manner. Telephone calls will involve contact with patients, relatives and health professionals.

Welcome and direct patients and visitors to the appropriate ward areas.

Ensure that case notes are obtained for all patients as referrals are made

To ensure that clinical staff are notified when a patient arrives in the inpatient ward areas.

To enter demographic details of patients admitted into the inpatient ward areas including databases if required.

To prepare for next day planned admissions, ensuring all relevant information is included in the notes, raising a temporary or new folder where required and in the format required by the Trust and Health Records policies.

Maintain case notes in good order and in accordance with case note management policy.

File reports as appropriate in a timely manner.

Ensure case notes and/or discharge summaries are sent to clinical coding department (CDC) in the appropriate timeframe and in accordance with
Trust policy following discharge.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Ensure outpatient appointments are made or cancelled, as directed.

To ensure timely registered postage of clinical specimens as directed by clinical staff.

Provide cross cover for ward clerk colleagues across other inpatient areas.

Provide clerical support as required.

Ensure, when necessary, the immediate payment of donations (cheque or cash) to the appropriate charitable fund in line with Trust policies and procedures.

Monitor stocks of stationery and consumables and order as necessary using the electronic requisition ordering system (Unit 4) as directed by the ward manager.

On instruction from the ward manager, initiate requests to estates department for ward maintenance and repair using the estates web-site.

Maintain patient confidentiality at all times in line with Trust policies and procedures.

Ensure awareness and adherence to all Trust policies, attendance at mandatory training sessions as instructed and full involvement in appraisals.

Any other clerical duties as may be required by ward manager or assistant divisional manager as appropriate to the grade.

Work a flexible shift pattern.

For full details, please see the attached job description.