Retail Team Leader

5 months ago

Nottingham, United Kingdom White Rose Trading Full time

**Part-Time Retail Team Leader - White Rose 2/4 - Hockley. Nottingham**

**Hours**: Part-time, 20 hours per week, to be worked over 5 days out of 7, (Monday-Sunday) (Including weekends and bank holidays)

**Reporting to**: Store Manager

**Location**:White Rose 2/4, (Men's & Women's Fashion) 34-36 Goosegate, Nottingham, NG1 1FF

**ABOUT US**:
Founded in 2009, White Rose is a chain of handpicked pre-loved fashion stores supporting the work of The Aegis Trust.

White Rose plans for the future are to be the number one destination for sustainable fashion with ambitious plans to grow our store portfolio every year for the next 5 years.

**OUR MISSION**:
To ultimately fund the Aegis Mission, our purpose here at White Rose is “To redefine high street fashion with a positive impact on the planet and humanity”

**OUR VALUES**:

- We are innovative
- We are sustainable
- We are collaborative
- We are compassionate

As a Retail Team Leader at White Rose, you will lead and inspire a team of mostly volunteers, ensuring exceptional customer service, efficient stock management, working towards our company objectives and adhering to the brand standards of operating.

**Responsibilities**:
**1. Driving the Business**:

- Manage effective stock control, including receiving donations, pricing items, and arranging appropriate stock room storage or rag processing as required, all in line with agreed WR processes.
- Oversee the overall appearance and layout of the store, maintaining a clean, well organised, and attractive retail environment for customers.
- Create and implement effective, relevant visual merchandising displays in store to maximise sales and highlight key prime items, utilising social media promotion.
- Monitor stock levels, identify popular items, and communicate effectively with DC team, making recommendations for restocking.

**2. Customer Focus**:

- Ensure all customers are warmly greeted and receive the level of exceptional service throughout their shopping experience in store to really make their day.
- Resolve customer complaints or concerns promptly, calmly and professionally.
- Train and coach team members and volunteers on excellent customer service techniques and the importance of representing our charity - Aegis Trust.

**3. Managing Operations**:

- Open and close the store as key holder, according to WR procedures, ensuring set up and close down security measures are thoroughly followed.
- Process POS transactions accurately and reconcile daily sales.
- Maintain a safe and healthy working environment, adhering to health and safety regulations and guidelines.
- Review regular risk assessments and promptly report and address any identified hazards or concerns.
- Provide training to volunteers on all health and safety, safeguarding, equality and diversity practices and procedures.

**6. Leading and Inspiring Performance**:

- Supervise, motivate, and guide a team of volunteers to achieve individual and team goals.
- Foster a positive and supportive work environment, promoting teamwork, collaboration, and inclusivity.
- Conduct regular team meetings to communicate objectives, provide updates, and gather feedback.
- Lead in the attraction and selection process for new volunteers, conducting volunteering discussions and providing a thorough onboarding process. Including the use of social media for a volunteer attraction tool and well placed in store campaigns.
- Lead on volunteer engagement and retention initiatives, identifying their interests and training needs and provide ongoing support and development opportunities to volunteers.
- Recognise and celebrate the efforts and contributions of volunteers, communicating on such engagement and reward requirements with the People team.

**Experience and Skills**:

- Previous fashion retail experience, preferably in a team leader or supervisor capacity.
- Exceptional customer service and communication skills.
- Works well at pace, under pressure, autonomously as well as when leading others.
- Good leadership abilities including the ability to motivate and inspire a diverse team.
- Excellent organisational skills and attention to detail, with the ability to focus and prioritise.
- Driven by KPI’s and achieving targeted results
- Strong knowledge of fashion visual merchandising principles and stock management.
- Experienced with cash handling, sales transactions and point-of-sale systems.
- Ability to work collaboratively as part of a team and independently without supervision.
- Passion for the White Rose and Aegis Trust’s mission and values.

**Benefits**:

- Employee Assistance Programme
- Employee Discount
- Telephone GP & Private Prescription Service
- Long service and birthday recognition
- Company Social events
- Access to 1000's of Benefits and Discounts through WR Rewards.
- Access to health and well-being perks

**Salary**: £11.46 per hour

**Job Types**: Part-time, Permanent

Pay: £11.46 per hour

Expected hours: 20 per week

**Benefits**:

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