Housing Officer

3 weeks ago

Kenilworth, United Kingdom Serco Workforce Solutions Full time

Here within our Initial Accommodation and Support Services Contract, an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with hotel accommodation.

**Is this the right opportunity for you?**

In this role you will ensure that your allocated hotel is safe, habitable, fit for purpose and fully equipped. Ensuring that all Service Users maintain compliance with the conditions of their support provision. You will be the designated point of contact to support the services users with their requirements. As well as liaising with the hotel and other third parties

As a key member of the Housing Officer team, you will be self-motivated and able to use your own initiative to work to tight timescales.

**Working Hours**
- Day shifts and Night shifts (7am to 7pm and 7pm to 7am)
- 12 hour shifts on a 4 on 4 off basis.

**What you’ll need to do the role**

Good interpersonal skills are required as you will be working with people where English is not their first language, so experience of dealing with people on a face-to-face basis is essential.

This is a role which requires excellent organisational skills due to the variety of accountabilities, which also include the following:

- Administering operational cash
- De-escalation and managing conflict
- Responding to service user request; Complaints, Medical and interpreter requests
- Reporting breaches of T&Cs e.g., Antisocial behaviour
- Reporting any property faults identified
- Working with transportation teams to ensure service users are available for dispersal, relocation, and other transport activities

**What’s in it for you?**
- Weekly pay
- Access to our employee assistance program
- Fantastic career development opportunities
- DBS checks free of charge
- Access to an enhanced pension
- Eligibility for recognition payment

**Why Serco Workforce Solutions**
- Meaningful and vital work - Take pride in doing temporary work that really matters.
- Work directly with the public and gain career satisfaction by providing a vital front-line service.
- A world of opportunities - With us, you’ll have direct access to training, development, support to grow and many more career opportunities.
- Great people - Our temporary workers are highly valued members of the SWS team. We believe in putting people first, so we welcome you, we look after you and we support and empower you to care for the public and each other.

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