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Customer Care Technician
5 months ago
TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibus and many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.
TBC Conversions working in partnership with Motability Operations provide all their WAV (wheelchair accessible vehicles) Customers with in life vehicle checks. This will see customers receiving a numbers of visits over the life time of their vehicle ownership.
**Main Purpose**:
Customer Care Technicians will call with customers across various regions of GB to carry out repairs and maintenance ensuring the work is carried out professionally, on time and to the customers satisfaction.
Completing work using the ‘right first time approach,’ minimising rectification and ensuring that each opportunity is taken to continuously improve individual working methods and standards.
**About The Role**
- Complete home visit and report if the vehicle is meeting mobility “in life service“ requirements
- Carry out service checks on each vehicle and complete minor repairs if required
- Assist the customer with practical, technical or operational issues they may have
- carries out repair or maintenance as instructed and to manufacturer standard
- Reports current and potential future faults and service requirements noticed whilst working on the vehicle
- Completes the job card to reflect all work carried out
- Ensures that all hours and materials are used accurately and recorded
- Minimises wastage of all materials, oils and fluids
- Understands and complies with all appropriate legislation relevant to the department, including COSHH
- Complies with all Health and Safety legislation to ensure safety and well being of self, colleagues, customers and visitors
- Road test vehicles to ensure repairs have been completed correctly, the vehicles issue(s) have been resolved and to customer satisfaction
- Sign off on job cards when jobs have been fully and accurately completed
- Liaises with management to advise them of work progress
- Take responsibility for your actions and decisions
- Follow safe working practices
You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles. Travelling to and from Customer Homes - may require overnight accommodation to meet customer requirements.
**Person Specification**
- Practical experience with vehicle conversions is desirable but not essential
- A full driving licence is essential as the customer base is spread over a large geographical area
- Ability to pay attention to detail through a logical work approach
- Ability to communicate effectively with workshop controller and service manager
- Work independently in a busy, active environment with little supervision and direction
- Learn continually about product and technical information
- Ability to deal with demanding physical work
- Ability to drive within DVA regulations and taking extra precautions with all vehicles at all times
- Ability to use the most appropriate tools and machinery applicable to the job
TBC Ltd is an equal opportunities employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process
**Required Criteria**
- A full valid UK driving licence
- Attention to detail and a logical approach to tasks
- Able to communicate effectively with workshop controller and service manager
- Ability to work independently in a busy, active environment with little supervision and direction
- Able to deal with demanding physical work
- A Mechanical qualification is essential with a minimum of 4 years working on commercial vehicles
- Must possess strong IT skills
- Ability to use the most appropriate tools and machinery applicable to the job
**Desired Criteria**
- Practical experience with vehicle conversions
**Skills Needed**
Planning & Scheduling, Reporting & Communication, Ability to Identify and Anticipate needs, IT skills, Teamwork, Van Driving, Mechanical Vehicular Repairs
**About The Company**
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.
Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.
We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to
