Sales & Reservations Assistant

5 months ago

Henley in Arden, United Kingdom Johnsons Coaches Full time

**Main Duties and Responsibilities**:

- Answering the telephone and dealing with every subsequent enquiries for the Own Products Department and also operation of the main telephone line for the company; transferring calls to relevant departments.
- Dealing with customers face to face in the office and dealing with subsequent enquiries.
- Processing bookings and entering appropriate information onto the computer.
- Printing of confirmations/invoices for clients.
- Processing final payments - cheque, credit card, debit card, cash and gift vouchers and recording them accordingly for the Accounts Department.
- Making bookings for any holiday & day trips with clients and also travel agents.
- Chasing up day trip payments, then passing information onto Operations Department.
- Chasing overdue holiday account payments with a polite call and chasing deposits.
- Calling hotels from time to time to make additional bookings or to find out about facilities.
- Requesting, extra rooms from hotels, especially single rooms to satisfy waiting lists.
- Switch selling if tour is full.
- Meeting monthly sales targets.
- If any changes, alterations or cancellations taken for confirmed holiday bookings, fill in relevant form and pass to Reservations Manager to make changes.
- Check availability on the computer.
- Dealing with cancellations of day trips and making the relevant charges.
- Dealing with cancellations of holidays once we have received written confirmation. Then sending out the necessary forms to clients or travel agents.
- Calling reservation list after processing cancellations and reselling the rooms.
- Comparing reservation list to computer availability.
- Dealing with bookings & payments that come in the post only.
- Sending out brochures in the post if requested and adding clients to mailing list on computer.
- General office duties, photocopying, faxing, filing, retrieving messages off the answer machine and then dealing with them daily.
- Ordering and keeping up stocks of hotel brochures & office equipment.
- Keeping client medical forms, filing, liaising with insurance company.
- Making staff familiarisation visits to hotels when requested.
- Attending promotional days and evenings when requested.
- Attending any staff development and training courses that is required.
- Monitor and send company post on a daily basis.
- **The above list is not exhaustive and you may on occasions be asked to carry out reasonable requests/tasks that are not listed above and assist in other internal Departments.**_

**Key Skills and Experience Required**:

- Excellent attention to detail.
- Organised, efficient and capable of prioritising workloads.
- Confident communicator with a good telephone manner.
- Computer literate and proficient with Microsoft Word and Outlook - the role will entail working with coach industry software packages.
- Friendly demeanour and good with people.
- Flexible multi-tasking team player willing to be trained in new techniques and styles.
- **Experience in customer services and travel is preferable but not essential.**_

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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