Visitor Services Assistant

4 weeks ago

Castle Douglas, United Kingdom National Trust for Scotland Full time

**Role**: Visitor Services Assistant - Retail & Admissions

**Region/Department**:South & West

**Reports to**: Visitor Services Manager - Retail & Admissions

**Pay Band/Starting Salary**:2 Lower, £10.90 per hour

**Location**:Threave Garden, Castle Douglas, DG7 1RX

**Type of Contract**:Permanent, 16 hours per week

**COST CENTRE**:3THR

**ACTIVITY CODE**:SHZ

**JOB PURPOSE**

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**

**To provide a consistently high standard of visitor care at all times**
- Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
- Providing information about the site, its history, contents, offers and merchandise
- Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

**To maintain excellent standards of site and personal presentation at all times**
- Ensuring site is ready to open and welcome visitors by the set opening time
- Wearing correct uniform, name badges, or PPE as required.
- Reporting all instances of damage and wear and tear issues promptly to your line manager
- Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

**Financial Responsibilities**
- To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

**Retail/Admission/Plant Sales and other duties**
- To ensure good housekeeping of and back of house areas, including Plant Sales
- To ensure that retail merchandising is in accordance with NTS policy.
- To assist in achieving site targets and KPI’s.
- To actively upsell products and services to facilitate the visitor’s enjoyment.
- To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
- To work flexibly across departments and sites as needed.

**Health and Safety**
- To ensure site meets with Health and Safety legislation in liaison with your department manager.
- To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
- To use personal protection equipment as provided and directed by your line manager

**REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE**

**Qualifications**
- No formal educational qualification required.

**Skills, Experience & Knowledge**

Essential
- Demonstrable experience in a customer-facing retail-based role, delivering high levels of customer care through excellent inter-personal skills,
- Experience and confidence undertaking till-work and cash handling/reconciliation.
- Excellent selling skills - adaptable to customer type and product.
- Flexible, helpful outlook to customers and colleagues.
- An understanding and commitment to the aims and objectives of the National Trust for Scotland.
- Living the values of the National Trust for Scotland and encourage colleagues to do the same
- The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
- The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
- An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
- A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
- Experience using an EPOS system

The **Key Responsibilities, Scope of Job, **and **Required Qualifications, Skills, Experience & Knowledge **reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

**Applications**

**Job Types**: Part-time, Permanent

**Salary**: £10.90 per hour

Work Location: In person

Application deadline: 31/03/2023

  • Visitor Services Assistant

    1 month ago

    Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant **Region/Department**:South & West **Reports to**: Visitor Services Manager **Pay Band/Starting Salary**:Grade 2 Lower, £22,672 pro-rata, per annum £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Permanent 9 hours (2 days) per week available. **COST...

  • Visitor Services Assistant

    1 month ago

    Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant **Region/Department**:South & West **Reports to**: Visitor Services Manager **Pay Band/Starting Salary**:Grade 2 Lower, £22,672 pro-rata, per annum, £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Fixed Term, April to October, 10 hours (2 days) **COST...

  • Visitor Services Assistant

    1 month ago

    Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant - Retail & Admissions **Region/Department**:South & West **Reports to**: Visitor Services Manager - Retail & Admissions **Pay Band/Starting Salary**:2 Lower, £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Fixed term - May to August, 24 & 18 hours **COST...

  • Visitor Assistant 0 Hours Contract

    1 month ago

    Barnard Castle, United Kingdom The Bowes Museum Full time

    **__________________________________________________** **Job title**:Visitor Assistant **Responsible to**: Front of House Manager & Lead Visitor Assistant **Salary**: £9.60 per hour **Hours of work**:Zero hours contract (Hours as needed to supplement the Front of House team’s requirements) **Place of work**:The Bowes Museum **Interviews will take...

  • Visitor Assistant 25.5 HRs Contract

    1 month ago

    Barnard Castle, United Kingdom The Bowes Museum Full time

    **__________________________________________________** **Job title**:Visitor Assistant **Responsible to** Front of House Manager **Salary** £9.60 per hour **Hours of work **Full time (25.5 hours/3 days a week) Actual hours worked for all contracts are variable per week, operated via a rota system **Contract **Permanent **Place of work **The Bowes...

  • Health Visitor

    6 days ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with...

  • Health Visitor

    5 days ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our dedicated team as a Health Visitor on the Isle of Man! Within this role, you will assess the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with multi-professional...

  • Cafe Assistant

    6 days ago

    Castle Douglas, United Kingdom Cafe At Clatteringshaws Full time

    **Company description** Cafe at Clatteringshaws is a family run cafe and visitors centre located in the Galloway Forest, on Clatteringshaws Loch between Newton Stewart and New Galloway. We are looking to appoint either a full time or part time assistants Cafe at Clatteringshaws is open 7 days and offers year round employment and only closes for 3 days per...

  • Ranger

    2 weeks ago

    Castle Douglas, United Kingdom National Trust For Scotland Full time

    KEY RESPONSIBILITIES AND ACCOUNTABILITIESCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:Nature...

  • Care Co-ordinator

    1 month ago

    Castle Douglas, United Kingdom Rainbow Services UK Full time

    You will play an essential role in the company, helping to enhance the good standing and reputation of the profession. This position comes with the potential of further career development as well as interesting and satisfying professional challenges. Job Responsibilities - To ensure effective day to day running of homecare service delivered to clients by...

  • Temporary Customer Service Assistant

    2 days ago

    Castle Douglas, United Kingdom Scotmid Full time

    **About this role**: **Temporary Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means...

  • Customer Service Assistant Day

    1 week ago

    Castle Douglas, United Kingdom Wilko Full time

    **Customer Service Assistant Day**: - Hourly Rate - ** 10.00** - Location - ** Castle Douglas** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / fully flexible over 7 days** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on...

  • Customer Service Assistant Day

    1 week ago

    Castle Douglas, United Kingdom Wilko Full time

    **Customer Service Assistant Day**: - Hourly Rate - ** 10.62** - Location - ** Castle Douglas** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / fully flexible over 7 days** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on...

  • Customer Service Assistant Day

    1 week ago

    Castle Douglas, United Kingdom Wilko Full time

    **Customer Service Assistant Day**: - Hourly Rate - ** 10.00** - Location - ** Castle Douglas** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Fully Flexible over 7 days includes regular weekend work** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get...

  • Housekeeping Assistant

    3 days ago

    Castle Douglas, United Kingdom Cally Palace Hotel and Golf Course Full time

    **Job Ref**:BES4242 **Branch**:Cally Palace Hotel and Golf Course **Location**:Cally Palace Hotel and Golf Course, Castle Douglas **Salary/Benefits**:Exceeds NMW, tip share, use of leisure facilities **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:8am-4pm **Hours per week**:20-40 **Posted date**:01/05/2024 **Closing...

  • Health Visitor

    1 week ago

    Castle Point, United Kingdom Apricus Resourcing Ltd Full time

    We are working with an independent healthcare provider who are looking for Health Visitors to join their children's service in Harlow, Essex and work on a permanent basis.The group have numerous years experience of supporting and delivering high quality nursing care for services throughout the UK. Due to their success they are now looking to expand their...

  • Health Visitor

    5 days ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with...

  • Office Administrator

    6 days ago

    Castle Douglas, United Kingdom Parkhomes UK Full time

    '''Responsibilities:''' - Perform various clerical and administrative tasks to support the smooth operation of the office - Answer phone calls and deal with visitors in a professional and courteous manner - Maintain office supplies and ensure inventory is well-stocked - Assist with data entry, filing, and organizing documents - Handle incoming and outgoing...

  • Health Visitor

    2 weeks ago

    Castle Point, Essex, United Kingdom Apricus Resourcing Ltd Full time

    We are working with an independent healthcare provider who are looking for Health Visitors to join their children's service in Harlow, Essex and work on a permanent basis. The group have numerous years experience of supporting and delivering high quality nursing care for services throughout the UK. Due to their success they are now looking to expand their...

  • Health Visitor

    2 weeks ago

    Castle Point, Essex, United Kingdom Apricus Resourcing Ltd Full time

    We are working with an independent healthcare provider who are looking for Health Visitors to join their children's service in Harlow, Essex and work on a permanent basis. The group have numerous years experience of supporting and delivering high quality nursing care for services throughout the UK. Due to their success they are now looking to expand their...