Internal Hire Controller

2 weeks ago

Swansea, United Kingdom Phoenix Hire and Sales Ltd Full time

The Internal Hire Controller role is an integral part of the Hire Desk team with the main focus of continuously striving to exceed the customer’s expectations. You will be responsible for promoting a range of ancillary services and benefits to customers whilst building effective customer relationships to ensure customer enquiries are resolved promptly and satisfactorily. You will be responsible for securing new business from both existing and new customers in order to maximise customer potential, achieve your objectives and agreed targets and deliver Company profit. Working closely with the Depot Managers and other hire desk staff you will manage and plan daily activities and ensure that all hire contract administration is accurate to assist in the smooth running of this busy depot through proper management of equipment, personnel and processes. You must ensure that all duties are completed in a timely manner in accordance with specifications and ‘Good Practice’ requirements. You will also adhere and promote compliance with current H&S legislation and Company specific health, safety and environmental policies and procedures
- Receiving incoming calls and sales enquiries from across the depot network
- Maintaining and developing growth from an existing clients and upselling our products where possible
- Ensuring all customer requests, enquiries and queries are dealt with in an efficient, personable and professional manner
- Providing accurate costings and quotes to the customer.
- Demonstrating strong communication skills to deal with customers and employees at all levels of the business
- Processing Hire contracts and ensuring all documentation is accurate and correct.
- Arranging delivery and collection of orders in accordance with the customer’s requirements.
- Input orders of incoming jobs into IT systems and generating job tickets.
- Suggest and implement process improvements
- Liaising with the Warehouse & Transportation team to ensure timely delivery of equipment.
- Liaising with the credit control department.
- Performing in an effective and efficient manner.
- Forming part of the cohesive Hire Desk Team.
Conducting additional ad hoc duties as may be required.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- SWANSEA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This salary is Dependant on age and experience.

**Experience**:

- Similar Role: 1 year (preferred)
- customer service: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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