Service Process Analyst

4 weeks ago


Preston, United Kingdom Forward Role Full time

**Service Process Analyst - Preston - £28K**
Forward Role have exclusively partnered with Key Group, who are market leaders in helping people finance a better retirement.
As a group, they operate across the full entire later life lending ecosystem, bringing together advice and distribution capabilities, product development and lending as well as adviser support services, tools and training, to provide a fully integrated service.
The Key Group are currently on an ambitious growth journey, with a variety of exciting tech transformations in the pipeline as the continue to stay at the forefront of the technology.
The company are based in impressive offices in Preston and can genuinely offer you a chance to be part of building something standout.
**The Role: Service Process Analyst
**Within this role you will report directly into the Service Delivery Manager and your focus will be implementing findings and then reviewing any changes to processes at a paper exercise level, but also the implementation into the ITSM tooling.
The role is very much an on-going continuous improvement role, with two way feedback and consistent reviewing highly important.

**Key Responsibilities**:
- Champion process improvement across the service offering
- Implement metric based KPI’s to assist the management team in ensuring the quality of the service offering and positive impact of process enhancements
- Own and manage the content of the Request catalogue.
- Work with SDM to ensure the content and lead times meet the business need.
- Work in and on the Service introduction process to ensure new services are supportable and communicated
- Liaise with the business to document, catalogue and agree service requirements, SLA’s & KPIs
- Design and implement new services into the service catalogue on our ITSM tool
- Manage the day to day configuration of our ITSM tool
**Ideal skill set / experience**:
- An IT background, either through experience or education
- Excellent written & verbal communication skills
- Strong organisation skills
- An analytic & data driven mind set, focus on metrics & KPIS
**Bonus points if you have**:
- Knowledge or experience with ITIL would be extremely advantageous
- Experience with Microsoft Viso, or similar process mapping software
- Skills or experience with continuous process improvement
**Service Process Analyst - Preston - £28K**

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of currentpermanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.


  • Data Analyst

    4 weeks ago


    Preston, United Kingdom Atlas Recruitment Group Full time

    **Data Analyst** **Farnborough or Preston** **Fixed Term Contract - 24 months** **Salary - Competitive** The Atlas Recruitment Group are currently searching for an experienced Data Analyst, to join a well-established successful, growing team in the UK. **Main Responsibilities**: - Undertaking Policy related research and benchmarking activities...

  • Test Analyst

    6 days ago


    Preston, United Kingdom Rise Technical Recruitment Limited Full time

    **Test Analyst Preston - Hybrid (2 days a week in the office) £35,000 - £47,000 + Progression, Holiday, Pension, Training** This is an excellent opportunity for a motivated Test Analyst to join a growing company in a highly varied and technical role. This company have been established for nearly 20 years and are currently going through a period of massive...

  • Commercial Analyst

    4 weeks ago


    Preston, United Kingdom Page Personnel Finance Full time

    Working closely with the Commercial & Finance you will undertake commercial operation of their capability and work on how they develop this. You will feed into how the markets develop, as they actively participate in influencing these. **Client Details** My client is an exciting, well-known brand throughout the UK. They specialise within a niche but vastly...

  • Support Analyst

    1 month ago


    Preston, United Kingdom Proactive Appointments Full time

    ** Support Analyst - Microsoft Business Central / NAV Our client is urgently looking for an experienced Support Analyst, with good working knowledge around Microsoft Business Central / NAV to join their team based in Preston, on a permanent basis. You will provide first and second line of support to users of Microsoft Dynamics Business Central (ERP) and any...

  • Finance Analyst

    1 month ago


    Preston, Lancashire, United Kingdom Agility Resoucing Full time

    A large rapidly growing Service Company are looking to recruit a tenacious, driven Finance Analyst to work on a permanent basis from their head office in Preston, Lancashire. The role is within their Finance team and along with analytic knowledge you will also have experience with transactional Finance duties, potential leading to the more technical skill...


  • Preston, United Kingdom Axon Moore Group Ltd Full time

    Axon Moore are currently working with a successful and well-established organisation based in Preston, who are looking to recruit an ambitious Regulatory Finance Analyst. You will be a key member of the financial control team, providing support on strong financial governance, control and regulatory information. Reporting into a high calibre Financial...


  • Preston, United Kingdom Gold Group Full time

    Commercial Real Estate Loan Analyst, Chorley Salary £30,000 + Annual Bonus (Discretionary) Aims and Objectives Provision of day-to-day loan administration ensuring accuracy and completeness of records and adherence to current processes in order to generate Borrower/Lender communications Key Tasks - Boarding new loans onto the loan management system -...

  • Process Operator

    1 week ago


    Preston, United Kingdom ForFarmers Full time

    Process Operator - Preston Average of 44hrs per week working 12 hour shifts. Basic Salary £27,030 rising to £31,800 after training. We are currently recruiting a Process Operator to work as part of the mill shift production team. You would be working across all production disciplines. You will become a fully trained mill operator who is able to press...


  • Preston, United Kingdom Gold Group Full time

    Commercial Real Estate Loan Analyst, ChorleySalary £30,000 + Annual Bonus (Discretionary)Aims and ObjectivesProvision of day-to-day loan administration ensuring accuracy and completeness of records and adherence to current processes in order to generate Borrower/Lender communicationsKey Tasks- Boarding new loans onto the loan management system- Create...


  • Preston, Lancashire, United Kingdom BDR Thermea Group Full time

    1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality IT Infrastructure Analyst page is loaded IT Infrastructure Analyst Apply locations Preston time type Full time posted on Posted 3 Days Ago job requisition id R101130 IT Infrastructure Analyst Preston - Permanent - Full Time   We make the energy...


  • Preston, Lancashire, United Kingdom Baxi Heating UK Limited Full time

    1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionality IT Infrastructure Analyst page is loaded IT Infrastructure Analyst Apply locations Preston time type Full time posted on Posted 8 Days Ago job requisition id R101130 IT Infrastructure Analyst Preston - Permanent - Full Time   We make the energy...


  • Preston, Lancashire, United Kingdom Baxi Heating UK Limited Full time

    IT Infrastructure Analyst page is loaded IT Infrastructure Analyst Apply locations Preston time type Full time posted on Posted 8 Days Ago job requisition id R101130 IT Infrastructure Analyst Preston - Permanent - Full Time   Be a part of the movement and help shape a sustainable future for all. Baxi is a heritage heating and hot water solutions...

  • Financial Analyst

    5 days ago


    Preston, Lancashire, United Kingdom Gold Group Full time

    Commercial Real Estate Loan Analyst, Chorley Salary £30,000 + Annual Bonus (Discretionary) Provision of day-to-day loan administration ensuring accuracy and completeness of records and adherence to current processes in order to generate Borrower/Lender communications Create Interest Calculation Template in Microsoft Excel - Preparation of payments from...


  • Preston, United Kingdom Service Care Full time

    **Bail Information Officer** **Overview -** Postholders will undertake a full range of work with defendants and stakeholders, utilising BIS processes and practice directions to produce quality, factual and objective reports in preparation for court hearings (Magistrate and Crown Courts) where release on bail is being considered. The job holder will work...


  • Preston, United Kingdom Children and Family Court Advisory and Support Service Full time

    **Details**: **Reference number**: - 272018**Salary**: - £19,584 - £22,239**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location -...


  • Preston, Lancashire, United Kingdom Gold Group Full time

    Commercial Real Estate Loan Analyst, Chorley Salary £30,000 + Annual Bonus (Discretionary) Aims and Objectives Provision of day-to-day loan administration ensuring accuracy and completeness of records and adherence to current processes in order to generate Borrower/Lender communications Key Tasks - Boarding new loans onto the loan management system -...

  • Hmp Garth

    1 week ago


    Preston, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 259554**Salary**: - £24,067 - £25,342- Pro-Rata**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need...


  • Preston, United Kingdom Booths Full time

    **Accounts Payable Clerk 12 week Summer placement**: - Location- Preston- Discipline: - Central Office- Job type: - Temporary- Salary: - £Competitive- Job ref: - 016902- Published: - 28 minutes ago- Expiry date: - 05 Jun 2023 10:59Accounts Payable Clerk 12 week Summer placement This role is to support both the Clerk and the Analyst in ensuring GRNI (Goods...


  • Preston, United Kingdom Booths Full time

    **Ambient & Fresh Food Process Supervisor**: - Location- Preston- Discipline: - Logistics- Job type: - Permanent- Salary: - £12.69 increasing to £12.83 on the successful completion of probationary period.- Job ref: - 015782- Published: - 3 days ago- Expiry date: - 17 Mar 2023 11:59Ambient & Fresh Food Process Supervisor Booths is more than just a...


  • Preston, Lancashire, United Kingdom Gold Group Full time

    Commercial Real Estate Loan Analyst, Chorley Salary £30,000 + Annual Bonus (Discretionary) Aims and Objectives Provision of day-to-day loan administration ensuring accuracy and completeness of records and adherence to current processes in order to generate Borrower/Lender communications Key Tasks Boarding new loans onto the loan management systemCreate...