Customer Experience Advisor S1 Retail

7 months ago

Harrogate, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions

Country: United Kingdom

**Join our community**

We are currently recruiting Customer Service colleagues working 21 hours with a starting package of £24,468 pro rata this is made up of a base salary of £22,400 pro rata along with an additional £500 flexible benefit and up to a £1,568 discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**
- In a part-time Branch based role, you’ll be working 21 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- The role is based in Harrogate branch

**Everyday Inclusion.
**At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.
**In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £22,400 pro rata plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.
**If this sounds like a role you’re interested in, then please apply.

  • Retail Advisor

    2 months ago

    Harrogate, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per Week Location: Harrogate Salary: £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.If...

  • Retail Advisor

    2 months ago

    Harrogate, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per WeekLocation: HarrogateSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....

  • Retail Advisor

    1 month ago

    Harrogate, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per WeekLocation: HarrogateSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....

  • Retail Advisor

    1 month ago

    Harrogate, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per WeekLocation: HarrogateSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....

  • Retail Advisor

    1 month ago

    Harrogate, United Kingdom EE Retail Full time

    Working Hours: 25.00 HoursLocation: HarrogateSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.  If...

  • Customer Experience Advisor

    6 months ago

    Harrogate, United Kingdom Lights4fun Full time

    Temporary Customer Experience Advisor (3 months) Oct/ Nov/ Dec Lights4fun has been growing since 2003 and we are now Europe’s leading online decorative lighting retailer. With dedicated websites for the UK, Germany and France and selling through our Amazon channels throughout Europe and North America, we have over 15 million customers worldwide and a...

  • Customer Experience Advisor

    3 months ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Harrogate, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Customer Advisor

    6 months ago

    Harrogate, United Kingdom Jones Bootmaker Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Retail Advisor

    1 month ago

    Harrogate, UK, HG1 1LB, Harrogate, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per WeekLocation: HarrogateSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. ...

  • Customer Service Advisor

    6 months ago

    Harrogate, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor (Monday-Friday, 40 hours per week. Fixed Term 6 month contract)** **Stratstone BMW Harrogate** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Harrogate ? As the UK’s leading luxury automotive retailer, we’re...

  • Retail Sales Advisor

    6 months ago

    Harrogate, United Kingdom Totally Wicked Full time

    As the biggest vaping Retailer, our purpose is to help our customers on their journey to a healthier lifestyle by stopping smoking. It’s not just a job, it’s about transforming lives. At Totally Wicked, our success comes from 15 years of building outstanding teams, with a product knowledge and a commitment to ensure that every customer gets a...

  • Culinary Experience Leader

    23 hours ago

    Harrogate, North Yorkshire, United Kingdom One Retail Full time

    About One RetailOne Retail is a market-leading food service company in the UK, committed to providing exceptional food experiences for our clients and customers.

  • Customer Service Advisor

    7 months ago

    Harrogate, United Kingdom Travail Employment Group Ltd Full time

    £22,279, (due to increase), discretionary bonus based on company performance, 25 days annual leave plus bank holidays, beautiful spacious and modern Harrogate based offices, on site parking, discounted gym membership, health shield, employee discount on products, product sampling & testing, social activities. Due to company growth and business levels we...

  • Customer Service Advisor

    7 months ago

    Harrogate, United Kingdom FMG Repair Services Full time

    **Customer Service Advisor** This is an exciting opportunity to join our amazing team as a **Customer Service Advisor **in the UK’s leading Accident and Collision Repair specialists in our Harrogate branch. We are a large, increasingly busy site and therefore expanding the current team. **Salary £27,000 per annum**, depending on skills and experience,...

  • Customer Experience Specialist

    2 months ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Harrogate, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...

  • Retail Travel Advisor

    7 months ago

    Harrogate, United Kingdom TUI Group Full time

    Harrogate, Great Britain- - 126193- - Onsite- - Permanent- - Part Time- - 21Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our** Harrogate** shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...

  • Retail Travel Advisor

    7 months ago

    Harrogate, United Kingdom TUI Group Full time

    Harrogate, United Kingdom- - 127740- - Onsite- - Permanent- - Full Time- - 21Salary £13,188 - Joining the TUI Retail Team as a Travel Advisor at our **Harrogate shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business...

  • Customer Service Advisor

    7 months ago

    Harrogate, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Marshall Honda Harrogate** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £28250.00 plus OTE up to £34,000 (site dependent)** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...

  • Customer Service Advisor/ Insurance Advisor

    6 months ago

    Harrogate, United Kingdom The ICM Group Full time

    Unlock Your Future in Insurance! Join the Revolution at the UK's Largest Independent Insurance Broker! Are you ready to kickstart an exhilarating career in the dynamic world of insurance? We're on the lookout for passionate individuals to join our team as Trainee Insurance Advisors at the forefront of the industry! **About Our Client** Leaders in...

  • Retail Advisor

    1 month ago

    Harrogate, United Kingdom BT Group Full time

    Working Hours: 20 Hours Per Week Location: Harrogate Salary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...