Technical Support

2 weeks ago

Cardiff, United Kingdom ID Management Systems Full time

**Who are we?**

ID Management Systems is the UK’s NO# Supplier of ID Cards, Software, Printers and Accessories, for 29 years we’ve been at the top of the ID Card industry supplying some of the country’s biggest names with access and smart cards, card holders, printed lanyards,card printers and software.

Located in modern offices on Cathedral Road, Cardiff backing on to Sophia Gardens.

We’re a very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers.

**Technical Support - The Vacancy**

We’re currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build theirskills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly on the database.

The role will also include a requirement for assisting in packaging and despatch departments and including logging in and booking assignments as required. Could suit a person who has finished a degree in IT or college depending on qualifications and tests.

**Key Responsibilities**:

- (required) Good problem solving/IT skills.
- Support of internal computer network and server 2007/12 installation
- All Database manipulation and strong Excel skills
- Support VOIP internal telephone system
- 1st and 2nd line Customer facing telephone/remote software and printer support
- Support Windows 7/10 Desktop machines, software and printers.
- Able to use remote software for customer support
- Provide the best level of customer service for our customers in the realm of ID production equipment, RFID technology, and a range of ID production software.
- Perform maintenance on ID production equipment, such as card software, card printers and troubleshooting.
- Proactively seek to develop your own knowledge on the ever-evolving technologies that exist in the smartcard and ID industry.
- Maintain internal IT requirements.
- (required) Perform SQL queries to fetch a multitude of data directly from our databases.
- (required) Own your own vehicle with a full driving license to allow you to drive to customer sites when required for demonstration of software and support issues.

**Benefits**:

- Smart to casual work attire
- Standard holidays
- Company pension
- Generous car allowance
- Could consider 10am - 4:30pm Monday to Friday or full-time employment.

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