Customer Support Specialist

2 months ago

Dukinfield, United Kingdom Kingdom Recruitment Full time

**About You**:Our style and approach will reflect our values and behaviours; you will be committed to continually provide service excellence to our stakeholders, always aim to improve as we never stands still, work as one team in playing your part to get it right and create a positive environment as our people thrive.

**About the Role**: We are looking for an experienced Customer Support Specialist to join our specialised Retail & Merchant team. Possessing a passion for delivering exceptional customer service, our Customer Supoort Specialists are responsible for providing a first-class service to our Retail & Merchant customers.

The role will suit an individual who is experienced in working in a very fast-paced environment, with an ethos that the customers' needs are the main priority.

**KEY RESPONSIBLITIES**:

- Responsible for dealing with key account customers complaints and queries through to resolution whilst adhering to SLAs
- Make commercial decisions regarding the most cost-effective course of action required for the resolution of customer issues
- Establish and maintain professional and responsive relationships with customers to ensure total customer satisfaction while maintaining business standards and meeting all business objectives
- Identify business opportunities and process improvements
- Be methodical in ensuring that all contact with customers is recorded within our _Customer Relationship Management_ (CRM) system, and maintaining a business plan to drive activity and your other objectives
- Liaising with all internal departments regarding customer service issues
- Raising replacement orders for key account merchant / retail customers
- Complete bespoke reporting requirements
- Manage back-order and stock re-allocation process
- Adhere to department KPI/service requirements/SLAs
- Review KPIs with the Channel Manager on a daily and monthly basis to ensure that the department is both meeting and exceeding targets
- Appropriate utilisation of TKC transport and third-party carriage
- Liaising with ASMs and other internal departments regarding customer service issues
- Provide cover for other members of the customer support specialist team

**WHAT WE'RE LOOKING FOR**:

- Possess a passion for customer service excellence, via all communication methods
- Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
- Proven experience and ability to deal with conflict resolution
- A strong work ethic and the ability to deliver under pressure
- Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks
- Experienced in developing and maintaining customer relationships
- Must possess the ability to build customer repour and ensure customer engagements level are maximised
- Flexible with a positive approach to new tasks and special projects and you will be a collaborative team player with outstanding customer focus and the drive and desire to provide a world class service.
- Strong analytical and problem-solving skills
- High energy team player with a sense of urgency to meet internal and external customer expectations.
- Ability to multi-task, prioritise a busy workload and use initiative.
- Good time keeping and excellent attention to detail are key

**EDUCATION / EXPERIENCE**:
**ESSENTIAL**
- Experience of working in a similar role
- Previous experience of working in a customer service role within an office environment
- Minimum of 5 GCSEs C or above including Maths and English
- Proficient in MS Office (particularly Excel and Word)

**DESIRABLE**:

- Experience of using Access Supply Chain
- Knowledge of the KBB industry
- Experience of using a CRM system
- A ‘Level/NVQ in Business studies or equivalent

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Dukinfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 27/03/2023
Reference ID: KS/ML
Expected start date: 27/03/2023

  • Experienced Telephone Customer Service Advisor

    1 month ago

    Dukinfield, United Kingdom Obsidian Logistics Support Ltd Full time

    We are currently seeking an adept Telephone Customer Service Advisor with experience in both Inbound and Outbound Calls to join our client's team in Duckinfield. Hours of work are: Monday to Friday 0800 to 1630 **Job Types**: Full-time, Temporary contract, Temp to perm **Salary**: £11.77 per hour **Benefits**: - Company events - Company pension - Work...

  • Experienced Telephone Customer Service Advisor

    1 month ago

    Dukinfield, United Kingdom Obsidian Logistics Support Ltd Full time

    We are currently seeking an adept Telephone Customer Service Advisor with experience in both Inbound and Outbound Calls to join our client's team in Duckinfield. Hours of work are: Monday to Friday 0800 to 1630 **Job Types**: Full-time, Temporary contract, Temp to perm Contract length: 3 months **Salary**: £11.77 per hour **Benefits**: - Company...

  • Support Worker

    1 day ago

    Dukinfield, United Kingdom CareTech Group Full time

    CareTech is a person-centred Care Company, which provides quality of care to adults nationwide. Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions. We refer to this as Extraordinary Days, Every Day - £500 Recommend a Friend Bonus Key Skills Experience in a Caring environment...

  • Support Worker

    16 hours ago

    Dukinfield, United Kingdom CareTech Group Full time

    CareTech is a person-centred Care Company, which provides quality of care to adults nationwide. Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions. We refer to this as Extraordinary Days, Every Day - £500 Recommend a Friend Bonus Key Skills Experience in a Caring environment...

  • Teaching Assistant

    1 day ago

    Dukinfield, United Kingdom Axcis Education Full time

    Teaching Assistant / TA / Support - Qualified or Unqualified - Dukinfield - Tameside - Manchester - Full Time - Wheelchair User - Immediate Start: THE ROLE: You will be working as a Teaching Assistant (either qualified or unqualified) in a specialist School based in Dukinfield. You will be working as part of a dedicated team of special needs teaching...

  • Teaching Assistant

    15 hours ago

    Dukinfield, United Kingdom Axcis Education Full time

    Teaching Assistant / TA / Support - Qualified or Unqualified - Dukinfield - Tameside - Manchester - Full Time - Wheelchair User - Immediate Start: THE ROLE: You will be working as a Teaching Assistant (either qualified or unqualified) in a specialist School based in Dukinfield. You will be working as part of a dedicated team of special needs teaching...

  • Workshop Support Manager

    3 weeks ago

    Dukinfield, United Kingdom JP Recruitment Agency Ltd Full time

    JP Recruitment are hiring! Our client requires an experienced Workshop Support Manager to join their well-established manufacturing site. Directly supporting management in the operation of the service centre, duties include: * Support Management in the effective running of the Service Centre. * Monitor & maintain monthly overhead costs in line with...

  • Support Worker

    7 days ago

    Dukinfield, United Kingdom CareTech Group Full time

    CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.We refer to this as Extraordinary Days, Every Day*£500 Recommend a Friend BonusKey SkillsExperience in a Caring environment preferred, but...

  • Support Worker

    6 days ago

    Dukinfield, United Kingdom CareTech UK Full time

    CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.We refer to this as Extraordinary Days, Every Day*£500 Recommend a Friend BonusKey SkillsExperience in a Caring environment preferred, but...

  • Support Worker

    1 day ago

    Dukinfield, United Kingdom CareTech UK Full time

    CareTech is a person-centred Care Company, which provides quality of care to adults nationwide.Our vision is a world where there is equal opportunity for individuals to live independently and make their own decisions.We refer to this as Extraordinary Days, Every Day*£500 Recommend a Friend BonusKey SkillsExperience in a Caring environment preferred, but...

  • Customer Service Administrator

    1 month ago

    Dukinfield, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for a **Customer Service Administrator** to join the team within our Manchester Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be...

  • Business Support Administrator

    7 days ago

    Dukinfield, United Kingdom Hyde Group Holdings Full time

    Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Business Support Administrator at our divisional head office in Dukinfield. About us We have successfully supplied to the Aerospace...

  • Business Support Administrator

    19 hours ago

    Dukinfield, United Kingdom Hyde Group Holdings Full time

    Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Business Support Administrator at our divisional head office in Dukinfield. About us We have successfully supplied to the Aerospace...

  • Business Support Administrator

    7 days ago

    Dukinfield, United Kingdom Hyde Group Full time

    Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Business Support Administrator at our divisional head office in Dukinfield. About us We have successfully supplied to the Aerospace...

  • Business Support Administrator

    23 hours ago

    Dukinfield, United Kingdom Hyde Group Full time

    Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Business Support Administrator at our divisional head office in Dukinfield. About us We have successfully supplied to the Aerospace...

  • Receptionist/administrative Support

    2 weeks ago

    Dukinfield, United Kingdom North West Aero Tool Full time

    **Receptionist** Are you looking for a new and exciting challenge, with a forward-thinking organisation within the high-tech engineering sector? Due to continued growth, the Hyde Group has a vacancy for a Receptionist/Administrative Support role working from our site in Dukinfield. **About us** Hyde Group is an established and well-respected global...

  • Business Support Administrator

    7 days ago

    Dukinfield, United Kingdom Hyde Group Holdings Full time

    Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a Business Support Administrator at our divisional head office in Dukinfield.About usWe have successfully supplied to the Aerospace...

  • Level 2 Customer Service Apprenticeship Medical

    1 day ago

    Dukinfield, United Kingdom Tameside College Full time

    **Level 2 Customer Service Apprentice Medical Receptionist** **Job Summary** We are seeking a motivated and courteous Level 2 Customer Service Apprentice Medical Receptionist to join our team in Dukinfield, Cheshire SK16. In this role, you will be the first point of contact for our patients, assisting them in accessing the appropriate services or...

  • Level 2 Customer Service Apprenticeship Medical

    17 hours ago

    Dukinfield, United Kingdom Tameside College Full time

    **Level 2 Customer Service Apprentice Medical Receptionist** **Job Summary** We are seeking a motivated and courteous Level 2 Customer Service Apprentice Medical Receptionist to join our team in Dukinfield, Cheshire SK16. In this role, you will be the first point of contact for our patients, assisting them in accessing the appropriate services or...

  • Teaching Assistant Level 2/ Behaviour Support

    2 weeks ago

    Dukinfield, United Kingdom Cromwell Special School Full time

    **CROMWELL HIGH SCHOOL** **JOB DESCRIPTION** **JOB DESIGNATION**: TEACHING ASSISTANT LEVEL 2 Physically Robust and Class Learning **GRADE: TTO Grade D Spine 07 to spine 10 34 Hours per week** **POST OBJECTIVE/S**: To work under the instruction/guidance of teacher/senior staff to undertake work/care/support programmes, to enable access to learning for...