Front of House Staff

4 weeks ago

Penarth, United Kingdom The Deck restaurant, Boatfolk Bars Limited Full time

**About us**:
As part of the boatfolk group, we share a passion for boating and getting more people having fun afloat or around water. That is why, boatfolk bars are all based around beautiful marina views. We are a fast-growing group, with many opportunities and possibilities for you to progress within the business.

The Deck is a modern restaurant and bar in the unique setting of Penarth Marina. It is the perfect waterside venue offering freshly prepared food, great drinks and a friendly team.

**Our values**

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values are**:

- DETAIL: We focus on doing things right for our customers.
- EXPERIENCE: Going beyond good service to put customers at the centre of all we do.
- CARE: We care about each other, our customers and the environment.
- COMMUNITY: We actively create inclusive places to bring people together.
- CHALLENGE Be fearless, give it a go

**About you**:
Reporting to assistant manager and general manager, you will uplift the dining experience for our guests. You must have the patience, personality and perseverance to thrive in this role. You will be responsible for greeting and serving customers, provide detailed information on menus, multi-tasking various front-of-house duties and collecting the bill.

As a successful waiter/waitress, you will be polite with our customers and make sure they are enjoying their dining experience. You will be a team player and be able to effectively communicate with our kitchen staff to make sure order are accurate and delivered promptly.

**Responsibilities**:

- Greet and show customers to their seats and present our variety of menu options with detailed information when asked (e.g., portions sizes, ingredients, potential food allergens)
- Advise on the best food and drink choices for each customer
- Take food and drink orders and deliver them to the table deftly and accurately
- Prepare and attend to the tables and guarantee compliance to cleanliness standards
- Check the quality of the final servings and resolve any issues
- Deliver checks and accept payment
- Openly communicate and with other staff members
- Work diligently to achieve outstanding service quality
- Inform of our specials or offer recommendations upon request
- Check customers’ IDs to ensure they meet the minimum age requirements for consumption of alcoholic beverages
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Continuously maintain a clean restaurant environment by clearing plates and glasses and offer deserts or extra drinks as part of upselling
- Follow all relevant health department regulations
- Provide excellent customer service

**Benefits**:

- Staff discount at all boatfolk. Bars, restaurants and hotels.
- 29 days full-time equivalent annual leave, including bank holidays (pro-rated for part-time hours).
- Range of employee wellbeing benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme and Life Insurance (dependant on contracted hours).
- Discounts on berthing and boat sales (dependant on contracted hours).
- Contributory pension scheme.
- On-the-job and other development and training.
- Ability to take part in social events and boating activities.
- Tips and bonuses.
- Friendly and dynamic team working environment.
- Free car parking.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

Ability to commute/relocate:

- Penarth, CF64 1TQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

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