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Business Support Specialist
5 months ago
%MCEPASTEBIN%The purpose of this position is to assist with routine day-to-day support of teams with using eFront.
**Reports to Senior Operational Support Manager**
Opportunities have arisen for individuals to assist with providing support to the business in improving, testing and migrating data within the current Company Registry System. We are on the lookout for bright individuals to join our team, who are motivated and want to deliver excellence and ensure exceptional support to our client facing teams.
We are seeking someone with experience in either the Corporate Services or Private Equity sector to join our Operational Support Team, gaining exposure to multiple clients in all jurisdictions (Guernsey, Jersey, Luxembourg, UK, USA, Ireland). Any knowledge of Viewpoint would be of benefit but is not essential to the role.
**Key responsibilities**:
- Play a key role in the migration and reconciliation of data from one system to another as well as taking an active part in testing, maintaining and improving the core system offering
- Attend planning and set up meetings to gain an understanding of client requirements
- Review and identify data issues within the system ahead of migration
- Review and reconciliation of migrated data
- Liaise with the Client Facing Team to discuss issues/questions that occur and plan a resolution
- Assist with reconciliation and testing of migrated data
- Assist with user acceptance testing regarding Change Management Deployment, Fixes and Upgrades
- Attend post migration meetings as well as contribute to the go live decision with the Project and Client Facing Team
- Build relationships with the various product teams and jurisdictions to assist them and the group in utilising the core system to its fullest
- Have a vested interest in the success of the migrations and strive to ensure that benefits are being realised as part of the project
- Work closely with the Operational Support Team and escalate any issues or concerns.
**Skills, knowledge, expertise**:
- Some technical financial services knowledge (to be supported through the Aztec Academy)
- Good communicator both orally and written
- Ability to work independently and as part of a team
- Good organisational and time management skills
- The ability to follow procedures and document findings
- Travel may be required to other jurisdictions
We will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
