Head of Operation

3 weeks ago

Royston, United Kingdom Payman Club Full time

Tasks

We are looking for an experienced manager to lead the operations of a property management company. In this role you will be required to manage the remote team and all teams working on the property. Ideally, we are looking for someone who has experience in hospitality and customer service centre management.

This position requires someone who is willing to have a flexible schedule, which includes working on weekends, since this industry is primarily busy during the weekends.

**Qualifications**:

- An Undergraduate degree
- Requires basic knowledge of business operations
- At least 5 years of experience in leadership and management positions
- Preferred experience in hospitality and customer service centre management

**Requirements**:
**Responsibilities**:
The Operations Manager role is a dynamic one, responsible for both the on-site and remote teams. While the responsibilities are wide, the key ones are listed below:

- Be the manager for both onsite and offsite Ops teams
- Plan and direct the main operational functions including but not limited to property maintenance, housekeeping, guest communication and compliance (legal, fire, health & safety, etc.)
- Oversee the work of hotel coordinators and remote line managers, offer feedback for improvements
- Accountable for the setup of new properties and liaise with line managers regarding their tasks
- Develop and implement strategies to increase guest satisfaction related to service delivery and guest communication (call centre team)
- Ensure the agreed standard level of service is maintained across all properties which includes overseeing the work of all hotel coordinators
- Ensure all properties are functioning in the most cost-effective way
- Develop and implement quality control measures and ensure they are followed at each property
- Review monthly reports from remote line managers and collaborate with them to improve the relevant KPIs (e.g. OTA review score, number of complaints, refunds)
- Oversee procurement and inventory management
- Lead the recruitment and training of line managers

  • Head of Resource Planning

    1 month ago

    Royston, United Kingdom East of England Ambulance Service Full time

    The Head of Resource Planning will support, and where necessary deputise for the Deputy COO Resource Planning and Forecasting in predicting and defining the future scope and challenges in the planning and performance of operational service delivery. The role is a Trust wide one supporting the implementation of the Trusts strategic aims and on-going...

  • Operations Manager

    2 days ago

    Royston, United Kingdom Fortus Recruitment Group Full time

    Operations Manager – Main ContractorExternal Planned Maintenance ProjectsUp to £75,000 + PackageMy client are an construction contractor who are currently recruiting for an Operations Manager to head up several new projects that they have won inside the M25.The Role;Within this role, you will work along side a commercial manager ensuring P&L, budgets and...

  • Operations Manager

    2 days ago

    Royston, United Kingdom Fortus Recruitment Group Full time

    Operations Manager – Main Contractor External Planned Maintenance Projects Up to £75,000 + Package My client are an construction contractor who are currently recruiting for an Operations Manager to head up several new projects that they have won inside the M25. The Role; Within this role, you will work along side a commercial manager ensuring P&L,...

  • Operations Manager

    13 hours ago

    Royston, United Kingdom Fortus Recruitment Group Full time

    Operations Manager – Main ContractorExternal Planned Maintenance ProjectsUp to £75,000 + PackageMy client are an construction contractor who are currently recruiting for an Operations Manager to head up several new projects that they have won inside the M25.The Role;Within this role, you will work along side a commercial manager ensuring P&L, budgets and...

  • Senior Business Operations Lead

    1 week ago

    Royston, Hertfordshire, United Kingdom Fortus Recruitment Group Full time

    Operations Manager – Main Contractor External Planned Maintenance Projects My client are an construction contractor who are currently recruiting for an Operations Manager to head up several new projects that they have won inside the M25. Within this role, you will work along side a commercial manager ensuring P&L, budgets and deadlines are met. You...

  • Director of Landscape

    2 days ago

    Royston, United Kingdom Bennett and Game Recruitment LTD Full time

    Bennett and Game currently have the pleasure of representing a well-established Landscape Consultancy, who are seeking a Director of Landscape to develop a team within their Royston office. This award-winning consultancy, provide specialist, tailored advice and services to clients in the private and commercial sectors, negotiating extensively with local...

  • Administrator/property Coordinator

    4 weeks ago

    Royston, United Kingdom Warmans 1859 Ltd Full time

    **Job description** A fantastic opportunity has become available here at Warmans for an Administrator/Property co-ordinator to join our Head Office Property Team in Royston, SG8. We are looking for a genuine individual to join our team asap! Founded in 1859, Warmans stands as one of the oldest privately and family-owned Property Management companies in the...

  • Director of Landscape

    12 hours ago

    Royston, United Kingdom Bennett and Game Recruitment LTD Full time

    Bennett and Game currently have the pleasure of representing a well-established Landscape Consultancy, who are seeking a Director of Landscape to develop a team within their Royston office. This award-winning consultancy, provide specialist, tailored advice and services to clients in the private and commercial sectors, negotiating extensively with local...

  • Senior Buyer

    2 days ago

    Royston, United Kingdom Hottinger Brüel & Kjær Full time

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Director of Landscape

    2 days ago

    Royston, United Kingdom Bennett and Game Recruitment Ltd Full time

    Bennett and Game currently have the pleasure of representing a well-established Landscape Consultancy, who are seeking a Director of Landscape to develop a team within their Royston office. This award-winning consultancy, provide specialist, tailored advice and services to clients in the private and commercial sectors, negotiating extensively with local...

  • Quality Assurance Specialist Iii

    1 month ago

    Royston, United Kingdom Precision for Medicine Full time

    Due to our continued growth, Precision from Medicine have a current opportunity for a **Quality Assurance Specialist III** to join our laboratory team based in Royston, Hertfordshire. Precision for Medicine develops assays and run global logistics using biomarkers to stratify patients, incomparably improving client's R&D efficiency and success. We handle...

  • Director of Planning Private

    1 day ago

    Royston, Cambridgeshire, United Kingdom Bennett and Game Recruitment LTD Full time €60,000 - €80,000

    Bennett and Game currently have the pleasure of representing a well-established Landscape Consultancy, who are seeking a Director of Landscape to develop a team within their Royston office. This award-winning consultancy, provide specialist, tailored advice and services to clients in the private and commercial sectors, negotiating extensively with local...

  • Director of Landscape

    1 day ago

    Royston, Cambridgeshire, United Kingdom Bennett and Game Recruitment LTD Full time €60,000 - €80,000

    Bennett and Game currently have the pleasure of representing a well-established Landscape Consultancy, who are seeking a Director of Landscape to develop a team within their Royston office. This award-winning consultancy, provide specialist, tailored advice and services to clients in the private and commercial sectors, negotiating extensively with local...