Head Controls

6 months ago

London, United Kingdom Ghana International Bank Full time

Department: Executive Office

Reports Directly To: Deputy Chief Executive Officer & Chief Operating Officer

To coordinate and ensure the smooth running and efficient management of the operating services across the Bank and day-to-day support of the Deputy Chief Executive Officer & Chief Operating Officer.

The individual will coordinate and oversee first line Risk, Controls and Governance across the Bank for the Deputy Chief Executive Officer & Chief Operating Officer.

**The individual will be responsible for the strategic management of the relationship with internal audit; play a key role in oversight of key projects on behalf of the Deputy Chief Executive Officer & Chief Operating Officer; keep both Chief Executive Officer and the Deputy Chief Executive Officer & Chief Operating Officer directly abreast of status of implementation across the Bank of regulations, policy statements and supervisory statements.**

**The individual will also have internal responsibility for control failures investigations across the Bank and will be tasked special assignments when required by the Chief Executive Officer and/or the Deputy Chief Executive Officer & Chief Operating Officer.**

This position will be a member of the following Bank committees:

- Projects Steering Committee - PSC (member)
- Operations Committee - OPC (member)
- T24 Working Groups (member)
- Management Credit Committee - MCC (invitee)
- Compliance & Financial Crime Committee - CFCC (invitee)
- Other committees that the Chief Executive Officer or the Deputy Chief Executive Officer & Chief Operating Officer will deem fit from time to time.

**Responsibilities, Accountabilities & Deliverables**

Project Management
- Strategic involvement in Project Steering Committee (PSC) meetings, providing highlights and solutions to the executive team when necessary.
- Monitor bank wide projects including the T24 system upgrade and related system function enhancements. Ensure they are executed within timelines, budget, and governance frameworks.
- Work with the Head of PMO to regularly review the Banks project profile.
- Manage stakeholder relationships on behalf of the executive team to ensure successful project delivery.
- Support the Deputy Chief Executive Officer & Chief Operating Officer in overseeing technology and information management functions.
- Work with the Chief Financial Officer and the Head of Finance to keep the Deputy Chief Executive Officer & Chief Operating Officer abreast of all project costings and help manage potential cost overruns.

Operational Resilience
- Work with Senior Manager Operational Excellence
- Undertake deep dive reviews and assessments to identify potential vulnerabilities, making improvements where required.
- Take ownership of Business Service maps and work with department heads to ensure periodic or trigger event updates are documented.
- Supervise the bank wide Vendor Management programme.
- Define and oversee the execution of operational plans to support the Bank's overall business strategy. Maintain high operational standards and adhere to procedures at all times.
- Support the Senior Manager Operational Excellence and help educate and build awareness of operational excellence across the Bank.

Audit Management
- Manage all internal audits across the Bank, working closely with the Bank’s third party auditors.
- Identifying areas for audit, reporting outcomes to Management and the Board Audit Committee
- Work closely with the CFO to prepare Board Audit Committee Papers
- Ensure audit reports adhere to the appropriate report templates, quality standards and internal reporting requirements.

Oversight of Consumer Duty Requirements
- Support the Deputy Chief Executive Officer & Chief Operating Officer in direct oversight of the FCA’s Consumer Duty requirements in the Bank.
- This includes oversight of the gap analysis versus the FCA Final Guidance (FG22/5); oversight of review of the relevant FCA principles on this and effective implementation in the Bank.
- Conduct Fair Value Assessments
- Support the Deputy Chief Executive Officer & Chief Operating Officer as the Executive Directors responsible for oversight, in ensuring both Compliance (2nd line) and the Retail Banking Business (1st line) are performing their relevant tasks to enable the Bank to achieve the required Consumer Journeys.
- **Overall to help the Bank avoid causing foreseeable harm and ensure good outcomes for consumers.**

Other Responsibilities
- Plan and manager all the Deputy Chief Executive Officer & Chief Operating Officer’s administrative, financial and operational activities, while acting in an advisory role to support business decisions.
- Prioritise and coordinate critical issues to find solutions before reaching the executive level.
- Act as a liaison between the Deputy Chief Executive Officer & Chief Operating Officer and stakeholders, providing insights into critical matters.
- Take ownership of the administrative duties of the executive of

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